Salesforce Service-Cloud-Consultant Test Engine Version | Service-Cloud-Consultant Test Passing Score

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Salesforce Service Cloud Consultant certification is a highly sought-after credential that validates an individual's expertise in implementing and designing solutions using the Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification is ideal for professionals who work in sales, customer service, or support roles and want to demonstrate their proficiency in the Salesforce Service Cloud.

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To pass the Salesforce Service-Cloud-Consultant Exam, candidates should have a thorough understanding of Salesforce Service Cloud features and functionality. They should also have experience in implementing and configuring Service Cloud solutions, including case management, knowledge management, and service console. Candidates should also have experience in designing and implementing complex business flows and integrations using Salesforce Service Cloud.

Salesforce Certified Service cloud consultant Sample Questions (Q189-Q194):

NEW QUESTION # 189
Universal Containers' support team requires its customers to submit their support inquiries via free form email
(Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?

A. On-Demand Email-to-Case
B. Web-to-Case
C. Customer Chatter groups
D. Emall-to-Case

Answer: D

NEW QUESTION # 190
Universal Containers allows Agents to work remotely using a company -provided laptop, but does NOT control the quality of their internet service. Agents must be able to use live agent functionality remotely.
Which two options should a Consultant recommend to ensure Agents can efficiently use this functionality?
Choose 2 answers

A. Ensure each laptop has a modern browser installed.
B. Coach users on minimizing open console tabs.
C. Allow the user to log into Live Agent from multiple browsers.
D. Add additional components to the Lightning console.

Answer: A,B

NEW QUESTION # 191
The Universal Container's customer support organization has implemented knowledge, knowledge centered support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should. What could the company do to address this situation? (choose 2)

A. Require agents to check a box on case when submitting a new suggested article
B. Measure & reward agents based on the # of new articles submitted for approval
C. Create a dashboard for articles submitted by agents & approved for publication
D. Measure & reward agents based on the # of new articles approved for publication

Answer: B,C

NEW QUESTION # 192
What is a recommended way to migrate data from an external system while ensuring that the data adheres to data quality rules established for the Salesforce org?

A. Upload the data into Salesforce and then run data cleansing tools.
B. Use the Salesforce import wizard to load and cleanse the data.
C. Cleanse the data outside of Salesforce and then migrate the data.
D. Use the Salesforce data loader to load and cleanse the data.

Answer: C

NEW QUESTION # 193
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)

A. Use a workflow rule to send an email to the product manager
B. Use Chatter case feed and case teams to monitor cases
C. Use an escalation rule to move cases into the product manager queue
D. Use an assignment rule to assign new cases to the product manager

Answer: A

NEW QUESTION # 194
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