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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|
| Topic 1: Tools and Artifacts | - Salesforce platform capabilities
- 1. High-level platform feature mapping
- 2. Feasibility, desirability, viability assessment
- Co-creation methods
- 1. Design collaboration techniques
- 2. Stakeholder workshops
|
| Topic 2: Intangible Deliverables | - Stakeholder alignment
- 1. Stakeholder engagement strategies
- 2. Cross-functional relationship mapping
- Communication and visioning
- 1. Vision presentation techniques
- 2. Storytelling for product strategy
|
| Topic 3: Value Design | - Challenge framing and problem definition
- 1. Defining effective challenge statements
- 2. Understanding organizational dynamics
- Strategic direction
- 1. Business outcome alignment
- 2. Innovation opportunity identification
|
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Plat-UX-102套裝 - Plat-UX-102考古题推薦
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最新的 Salesforce Strategy Designer Plat-UX-102 免費考試真題 (Q62-Q67):
問題 #62
A cross-disciplinary design team is looking at an affinity map of insights.
Which question should the team use to prioritize and turn them into design opportunities?
- A. What constraints would we have to overcome?
- B. Why is this insight valuable?
- C. Do we have the capability to develop this?
答案:B
解題說明:
The question that the team should use to prioritize and turn insights into design opportunities is "Why is this insight valuable?" This question can help the team evaluate the relevance, significance, and impact of each insight, and how it relates to the user needs, pain points, goals, and motivations. The question also helps the team frame the insights in terms of benefits and outcomes, rather than features or solutions. The other questions may be useful for assessing feasibility or viability, but they do not prioritize insights based on value.
問題 #63
A strategy designer is leading a project to reimagine in-app communication on Cloud Kicks ' sales platform.
The CIO is a key decision-maker but appears to be neutral-and even, at times, a detractor- to the project.
What should the designer do to gain their alignment?
- A. Ask the sponsor to speak to the CIO on behalf of the project and explain how it meets team needs.
- B. Email the stakeholders reiterating project status and asking for any objections to the approach.
- C. Set up a conversation with the CIO to name the challenge and listen to their objections.
答案:C
解題說明:
Direct, empathetic 1-on-1 engagement allows designers to hear specific technical or budget objections and address concerns. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Here, Set up a conversation with the CIO to name the challenge and listen to their objections. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Email the stakeholders reiterating project status and asking for any objections to the approach. focuses attention elsewhere, while Ask the sponsor to speak to the CIO on behalf of the project and explain how it meets team needs. addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Challenge Framing and Scoping - Create Effective How Might We Statements
問題 #64
Cloud Kicks' existing customers are loyal, but the company believes its total addressable market is larger.
What should their strategy designer explore to increase market share?
- A. Diversifying product offerings
- B. Deepening customer engagement
- C. Reinvesting in existing products
答案:A
解題說明:
The strategy designer should explore diversifying product offerings to increase market share. This means creating new products or services that appeal to different customer segments or needs, and expanding the customer base and revenue potential of the business. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/diversify-product-offerings
問題 #65
A financial technology company develops an app for wealth management firms and receives initial success upon launch. Which metric should be used to measure the longevity of the product and long-term growth potential?
- A. Annual app downloads
- B. Customer retention rate
- C. App sales over time
答案:B
解題說明:
Retention rate reflects whether customers keep using (and re-subscribing to) the product over time, which is the clearest indicator of longevity and sustainable growth - downloads and one-time sales only capture initial acquisition. In the Platform Strategy Designer context, this question belongs primarily to Value Design.
In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created.
Retention measures whether customers continue receiving enough value to stay engaged over time.
Downloads and one-time sales can show acquisition or launch momentum, but they can remain high even when customers quickly abandon the product, making retention a stronger signal of longevity. Here, Customer retention rate is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Annual app downloads focuses attention elsewhere, while App sales over time addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Value Design
問題 #66
A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?
- A. As a user, I want to see trending support resources upon the first login to customer support so I
- B. Unify platforms and centralize support operations to save customers time and reduce business
- C. How might we save our existing customers time by preemptively serving the info they need to
答案:C
解題說明:
The format of the design challenge statement is how might we + verb + user + need + context, which is a solution-free way of framing a problem or opportunity space. Option B reflects this format by asking how might we save our existing customers time by preemptively serving them the info they need to deflect customer support calls. Option A is an example of a user story, which is a solution-oriented way of expressing a user requirement. Option C is an example of a goal statement, which is a high-level way of expressing a desired outcome.
問題 #67
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