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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 2	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 3	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 4	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 5	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q38-Q43):

NEW QUESTION # 38
An IT department in a large enterprise has been managing a service that is core to the enterprise's strategy and objectives. Recently, the quality of a service has been falling. Investigations have revealed that the service team works on resolving incidents, requests and problems, and also development, testing, and releasing new functionality. Due to the mixed workload, the team are unable to complete many tasks to the level of quality required.
Which approach would MOST LIKELY help in this situation?

A. Outsource the incident, request and problem workload to a managed services provider, so that the service team can focus on developing new functionality quickly
B. Adjust incident resolution and request fulfilment SLAs so that the customer service team has more time to resolve issues without breaking their formal commitments
C. Use forecasting techniques to model workload over time and ensure that the team has the right number of people with required skills to meet the workload
D. Reduce the demand for new functionality so that the overall workload is at a level that the service team can manage without becoming overwhelmed

Answer: C

NEW QUESTION # 39
Which statement about service requests is CORRECT?

A. Service requests are always handled as incidents
B. Service requests are only applicable for IT-related needs
C. Service requests are submitted via agreed channels
D. Service requests require approval from senior management

Answer: C

NEW QUESTION # 40
Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?

A. Onboarding
B. Feedback gathering
C. Contract negotiation
D. Incident resolution

Answer: A

NEW QUESTION # 41
Users often do not provide feedback because they do not believe it will be addressed. Which is the BEST method for encouraging users to submit feedback in this situation?

Answer:

Explanation:
Making feedback processing visible for everyone

NEW QUESTION # 42
A consumer organization is making significant changes to the technologies used by its employees, and is discussing those changes with its service provider.
How can the service provider BEST demonstrate the capability to meet the needs of the consumer organization?

A. Ensure there is adequate capacity to meet the increased demand of the changes
B. Ensure adequate knowledge and skills to support the customer's changes
C. Respond in a timely manner to the customer's enquiries
D. Be respectful of the consumer organization's decision to make these changes

Answer: B

NEW QUESTION # 43
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