Exam GCX-AI-GPE Introduction | GCX-AI-GPE Exam Simulator Fee

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Genesys Predictive Engagement- Action Maps
  • 1. Targeting and Engagement Rules
  • 2. Action Map Configuration
  • 3. Customer Journey Triggers
- Setup and Configuration
  • 1. Configuration of Engagement Features
  • 2. Predictive Engagement Fundamentals
  • 3. Web Tracking and Visitor Identification
- Reporting and Analytics
  • 1. Engagement Analytics
  • 2. Performance Reporting
  • 3. AI-driven Insights
- Customer Journey for Agents
  • 1. Agent Interaction Experience
  • 2. Customer Behavior Analysis
  • 3. Journey Context
Genesys Predictive Routing- Getting Started
  • 1. Business Use Cases
  • 2. AI-based Routing Concepts
  • 3. Overview of Predictive Routing
- Configuration
  • 1. Predictive Routing Setup
  • 2. Performance Optimization
  • 3. Queue and Routing Configuration

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q28-Q33):

NEW QUESTION # 28
What are two ways to limit when an action map triggers?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 29
Predictive Engagement reports in Genesys Cloud can be scheduled for automated delivery.
(True/False)
Response:

Answer: A


NEW QUESTION # 30
Predictive Routing only works for voice interactions and is not supported for digital channels.
(True/False)
Response:

Answer: B


NEW QUESTION # 31
To utilize predictive routing to its best potential, at least _____ days of data is required.
Response:

Answer: D


NEW QUESTION # 32
Genesys Cloud manages customer journeys using separate platforms for Digital and Voice channels.
(True/False)
Response:

Answer: B


NEW QUESTION # 33
......

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