Apple-Device-Support Reliable Test Blueprint | Exam Apple-Device-Support Guide

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 2
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 3
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 4
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 5
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 6
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 7
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 8
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 9
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 10
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 11
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 12
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.

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Apple Device Support Exam Sample Questions (Q129-Q134):

NEW QUESTION # 129
Which step should you complete if your iPad fails to back up to iCloud?

Answer: B

Explanation:
A functioning network connection is required for an iPad to upload its backup to iCloud. Apple documents that automatic iCloud backups normally occur when the device is connected to power, locked, and connected to Wi-Fi. Consequently, if an iCloud backup fails, confirming that the iPad has a working Wi-Fi connection is an appropriate troubleshooting step. Bluetooth is not required for iCloud Backup. The device also does not need to remain unlocked; automatic backups are specifically designed to occur while it is locked. Signing in with a Managed Apple Account is not the general solution to a failed backup because the relevant Apple Account and organizational configuration depend on how the device is deployed. The network connection must be functional so the backup data can communicate with Apple's iCloud services.


NEW QUESTION # 130
If you need to sync data from iCIoud to your Windows PC, what must you do?

Answer: D


NEW QUESTION # 131
What should you do if an app on your iPhone stops responding?

Answer: A

Explanation:
If an app on your iPhone stops responding, closes unexpectedly, or won't open, one of the possible solutions is to force the app to close and reopen the app. This can help clear any temporary issues that may cause the app to malfunction. To force the app to close, you need to swipe up from the bottom of the screen until all running app cards appear, then swipe up on the app card to quit the app. To reopen the app, you need to tap the app icon on the Home Screen or in the App Library. The other options are not recommended as the first steps to troubleshoot an unresponsive app, as they may have unwanted consequences or not address the root cause of the problem.
* Deleting the app and redownloading it from the App Store may result in losing data that was stored in the app, and it may not fix the problem if the app is incompatible with your device or software version.
* Resetting all settings will erase all your customized settings, such as network, privacy, accessibility, and general preferences, and restore them to the default values. This may not fix the problem if the app is corrupted or has a bug.
* Restarting the device may help resolve some minor glitches, but it may not fix the problem if the app is conflicting with another app or service, or if the app needs an update. References:
* Apple Device Support Exam Prep Guide, page 9
* If an app on your iPhone or iPad stops responding, closes unexpectedly, or won't open


NEW QUESTION # 132
Scenario
Melody's Mac has multiple printers configured.
Where in System Settings should you go to determine if her printers were configured manually or by an MDM solution?

Answer: B


NEW QUESTION # 133
Which IP address might indicate a DHCP issue?

Answer: C

Explanation:
An IP address that starts with 169.254 is called a link-local address. It is assigned by the operating system when the DHCP client cannot contact a DHCP server to obtain a valid IP address. This may indicate a problem with the DHCP server, the network connection, or the DHCP client configuration. A link-local address is not routable and cannot communicate with devices outside the local network segment. References:
= Troubleshoot problems on the DHCP server, Windows 10 not getting IP address from DHCP, Fix duplicate IP address conflicts on a DHCP network, DHCP client may fail to obtain a DHCP-assigned IP address, Setting IP Address Using DHCP Server


NEW QUESTION # 134
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