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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Process Mapping | 17% | - Identify process gaps and improvement opportunities - Map current and future business processes - Analyze impact of changes on stakeholders - Create process flow diagrams and documentation |
| Topic 2: Customer Discovery | 17% | - Identify business needs, pain points, and objectives - Analyze current state and future state processes - Conduct stakeholder interviews and workshops - Document business requirements and user stories |
| Topic 3: User Story Development | 20% | - Break down epics into manageable user stories - Manage user story backlog and prioritization - Define acceptance criteria for user stories - Write clear and actionable user stories |
| Topic 4: Collaboration with Stakeholders | 23% | - Manage stakeholder expectations and priorities - Conduct effective meetings and presentations - Facilitate communication between business and technical teams - Build consensus on requirements and solutions |
| Topic 5: Requirements Management | 23% | - Elicit and document functional and non-functional requirements - Manage requirements traceability - Validate and verify requirements with stakeholders - Prioritize requirements based on business value |
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NEW QUESTION # 215
The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.
Which key steps should the BA take next?
Answer: B
NEW QUESTION # 216
Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?
Answer: B
Explanation:
Establishing a connection during discovery sessions requires empathy and relatable expertise:
Building Rapport: Sharing examples from previous projects demonstrates understanding of stakeholder challenges and builds trust.
Solution-Oriented Discussions: Salesforce emphasizes empathy and relevant expertise to foster collaboration and align on project goals.
Effective Communication: This approach ensures stakeholders feel understood and confident in the BA's ability to address their specific needs.
NEW QUESTION # 217
During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?
Answer: B
Explanation:
The types of analyses that a business analyst typically performs during the discovery phase of a Salesforce project are enterprise analysis, strategy analysis, and stakeholder analysis. Enterprise analysis is a technique that examines and evaluates the internal and external factors that affect a business or organization. It can help the business analyst understand the strengths, weaknesses, opportunities, and threats (SWOT) of a business or organization. Strategy analysis is a technique that defines and clarifies the goals, objectives, scope, and success criteria of a project or initiative. It can help the business analyst align the project or initiative with the vision and mission of a business or organization. Stakeholder analysis is a technique that identifies and evaluates the people who have an interest in or influence on a project or initiative. It can help the business analyst understand who are the key stakeholders, what are their roles and responsibilities, what are their needs and expectations, how they communicate and collaborate, etc. Financial analysis is a technique that assesses the costs and benefits of a project or initiative. It can help the business analyst justify or prioritize the project or initiative based on its return on investment (ROI) or net present value (NPV). Technical analysis is a technique that examines and evaluates the technical aspects of a project or initiative. It can help the business analyst understand the feasibility or complexity of a project or initiative based on its architecture or design.
Operational analysis is a technique that analyzes and optimizes the processes and workflows of a business or organization. It can help the business analyst improve the efficiency or effectiveness of a business or organization based on its performance metrics or best practices.
NEW QUESTION # 218
Universal Container (CU) has brought in a business analyst to help implement an expensive AppExchange product in its Salesforce org to optimize the sales pipeline. The BA is free to speak to anyone at UC to gather the information they need to ensure success. The BA decides to speak to the stakeholders who are most impacted.
Which key stakeholder should the BA speak to first?
Answer: B
NEW QUESTION # 219
Universal Containers is working with a business analyst (BA) to develop a solution to help the marketing department manage lead in Sales Cloud. The current solution meets the requirements, but the marketing team tells the BA they feel it is incomplete.
What is important for the BA to consider when responding to the team's feedback?
Answer: A
Explanation:
This answer states that intent of both parties is what is important for the BA to consider when responding to feedback from UC's marketing team who feels that their current solution for managing leads in Sales Cloud is incomplete. Intent of both parties means that what both UC's marketing team and UC's Salesforce team want to achieve or accomplish by implementing a solution for managing leads in Sales Cloud, such as increasing lead conversion rate, improving lead quality, enhancing lead tracking, etc. Intent of both parties is what is important for the BA to consider when responding to feedback from UC's marketing team because it helps the BA to align and communicate their goals and expectations, and to identify and resolve any gaps or issues between them. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business- analyst-quick-look/use-stakeholder-engagement-skills
NEW QUESTION # 220
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