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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Passing Score:	73%
Certificate Validity Period:	5 years
Exam Price:	$500 - $700 USD
Exam Duration:	60 minutes
Related Certifications:	SAP Certified CX Solution Advisor SAP Certified Presales Consultant
Exam Format:	Multiple Choice, Multiple Response
Real Exam Qty:	30
Available Languages:	English
Recommended Training:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:	SAP Certification Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored / Onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q26-Q31):

NEW QUESTION # 26
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Agent Desktop
B. Guided selling
C. Omnichannel experience
D. Billing

Answer: A,C

NEW QUESTION # 27
Which SAP CX solution would you position to process customer issues?

A. SAP Service Cloud Version 2
B. SAP Sales Cloud Version 2
C. SAP Customer Data Cloud
D. SAP Emarsys

Answer: A

NEW QUESTION # 28
Which feature is available in SAP Commerce Cloud?

A. Product catalog
B. Bounce management for new prospects
C. Management for intercompany sales processes
D. Case processing with registered products

Answer: A

NEW QUESTION # 29
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Delivery of an e-commerce platform
B. Support end-to-end e-commerce processes
C. Customer credit scoring
D. Management of opportunities
E. Checkout and payment modules

Answer: A,B,E

NEW QUESTION # 30
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By automatically generating and managing product attributes from existing descriptions
B. By providing visual search options to transform the shopping experience for customers
C. By integrating with non-SAP systems
D. By supporting edge computing scenarios
E. By generating engaging content for banners, social media posts, and blog posts

Answer: A,B,E

NEW QUESTION # 31
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