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| Section | Weight | Objectives |
|---|---|---|
| Discovery | 13% | - Business Value of Salesforce UX - Salesforce UX Personas and Processes - Research Methods and Tools - User Needs and Requirements Gathering |
| Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration | |
| UX Fundamentals | 16% | - Human-Centered Design Principles - Accessibility and Inclusive Design - Branding and Visual Design Impact - Usability and Information Architecture |
| Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping |
>> Exam Topics Plat-UX-101 Pdf <<
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NEW QUESTION # 101
A company provides away for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers.
Which three standard Salesforce objects should be used in this experience?
Choose 3 answers
Answer: A,C,E
Explanation:
The three standard Salesforce objects that should be used in this experience are:
Lead: A lead is a person who has shown interest in the company's products or services, but has not yet been qualified as a potential customer. Leads can be captured from various sources, such as web forms, referrals, events, or marketing campaigns. Leads can store information such as name, email, phone, company, and status. Leads can be converted into accounts, contacts, and opportunities when they are ready to buy.
Contact: A contact is a person who is associated with an account and has a role in a sales process. Contacts can store information such as name, email, phone, title, and address. Contacts can be related to multiple accounts, opportunities, cases, activities, and other objects. Contacts can be used to track the communication and interaction history with the customers.
Opportunity: An opportunity is a sales deal that is in progress or has been closed. Opportunities can store information such as name, amount, stage, probability, close date, and owner. Opportunities can be linked to accounts, contacts, products, price books, quotes, contracts, and other objects. Opportunities can be used to forecast revenue, manage sales pipeline, and track sales performance.
Standard Objects
Leads and Opportunities
Contacts
NEW QUESTION # 102
A UX Designer is considering the design of a record creation screen for the custom object Appointment.
Appointment records have two record types: Virtual and In-Person. Virtual appointments may have different virtual meeting software options, each with fields specific to it. Which consideration should be made when creating this record using Dynamic Forms?
Answer: B
Explanation:
The uploaded study guide identifies A. A separate layout is needed for each record type as the correct consideration.
The scenario describes two Appointment record types-Virtual and In-Person-with different information requirements. Virtual appointments may additionally require fields that vary depending on the virtual meeting software being used. The study guide therefore emphasizes the need to account for those distinct record-type layouts when designing the record-creation experience.
Option B concerns inline editing in list views and does not address the central challenge of presenting different fields during record creation.
Option C concerns mobile availability of the field-section component, but that is not the design issue selected by the study guide for this question.
The important UX consideration is that users should see fields relevant to the kind of appointment they are creating. Presenting fields intended for Virtual appointments to users creating an In-Person appointment would add unnecessary complexity. Conversely, omitting software-specific fields from the Virtual workflow could prevent users from entering required information.
The study-guide answer therefore links record types and layout structure to a more contextually appropriate record-creation experience.
Study Guide reference/topics: Dynamic Forms, record types, layouts, conditional data requirements, Declarative Design.
NEW QUESTION # 103
W UX wants to customer the end user's Salesforce app experience.
Which two administrator capabilities should be used for mobile navigation menu setup?
Choose 2 answers
Answer: B,C
Explanation:
The Salesforce Navigation Setup mode allows the administrator to customize the navigation menu and navigation bar of the Salesforce mobile app using the Mobile Only app. The administrator can select the Lightning pages, Visualforce pages, Lightning components, and other productivity items that they want to appear in the navigation menu and navigation bar. The administrator can also reorder the navigation items and create tabs for them.To customize navigation items, in the Quick Find box, enter Navigation, and select Salesforce Navigation1. Visualforce pages and Lightning pages can be included in the navigation menu and navigation bar of the Salesforce mobile app, as long as they have tabs created for them.To create a tab, from Setup, enter Tabs in the Quick Find box, and select Tabs1.[Customize the Mobile Only Navigation Menu in the Salesforce Mobile App] (https://help.salesforce.com/s/articleView?id=sf.salesforce_app_customize_nav_menu.htm&language=en_US&type=5)
NEW QUESTION # 104
A UX Designer is in the process of designing a new page layout for a custom object in Salesforce. How should the designer ensure the best end-user experience?
Answer: A
Explanation:
The uploaded study guide identifies A. Group similar fields using sections as the correct page-layout practice.
A record page can contain many fields, and users need to understand the information quickly rather than scan an undifferentiated collection of inputs and values. Grouping related fields into meaningful sections creates structure and makes the page easier to navigate.
Option B recommends including every field that might potentially be useful. That approach increases visual clutter and places additional cognitive demands on users because they must repeatedly distinguish important information from peripheral information.
Option C concerns making field labels identical to API names. API names exist primarily for technical implementation purposes and do not define the organization or usability of the user-facing page layout.
The study-guide answer therefore focuses on information organization. Related content should be presented together so users can predict where information belongs and locate it more efficiently.
For example, fields concerning customer information, reservation details, scheduling, or status can be grouped according to their functional relationship rather than presented as one continuous list.
The result is a clearer visual hierarchy and a more efficient Salesforce record experience.
Study Guide reference/topics: Page layouts, field sections, information organization, visual hierarchy, Declarative Design.
NEW QUESTION # 105
A UX Designer wants to customize the end user's Salesforce app experience. Which administrative capability should be used for mobile navigation menu setup?
Answer: C
Explanation:
The study guide identifies C. Menu tabs can be Visualforce and Lightning pages as the correct administrative capability for Salesforce mobile navigation setup.
The question is testing what administrators can include when configuring the navigation experience available to mobile Salesforce users. According to the answer key, navigation entries can include supported Visualforce and Lightning pages, giving administrators a mechanism to expose relevant application destinations through the mobile navigation structure.
Option A states that menu tabs can be based on different user types. Although user access can influence what users ultimately see within Salesforce, that is not the navigation capability selected by the study guide in this question.
Option B claims visibility can be based on user location. The guide does not identify geographic location as the relevant administrative mechanism for setting up mobile navigation tabs.
The broader declarative-design principle is that mobile users should have direct navigation to the Salesforce resources relevant to their workflows. Administrators can configure supported page types as destinations without requiring users to reach them through indirect navigation paths.
This allows the Salesforce mobile experience to incorporate both Lightning-based and Visualforce-based functionality where appropriate.
Study Guide reference/topics: Salesforce mobile navigation, menu tabs, Visualforce pages, Lightning pages, Declarative Design.
NEW QUESTION # 106
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