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Salesforce AI-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Data Cloud & Grounding	20%	- Data integration for AI agents 1. Connecting external data sources 2. Using Data Cloud for retrieval augmentation
Topic 2: Governance & Observability	10%	- AI governance 1. Monitoring agent behavior 2. Trust layer and compliance concepts
Topic 3: Prompt Engineering	20%	- Prompt Builder usage 1. Field generation and flex templates 2. Prompt templates and configuration - Grounding techniques 1. Best practices for prompt design 2. Data grounding for reducing hallucinations
Topic 4: Testing, Deployment & Lifecycle	15%	- Agent lifecycle management 1. Sandbox to production deployment 2. Testing and validation strategies
Topic 5: AI Agents	35%	- Agent setup and orchestration 1. Standard and custom topics 2. Standard and custom agent actions - Agent behavior configuration 1. Filters and variables for deterministic behavior 2. Agent reasoning engine concepts

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AI-201 Prüfungsfragen Prüfungsvorbereitungen, AI-201 Fragen und Antworten, Salesforce Certified Agentforce Specialist

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Salesforce Certified Agentforce Specialist AI-201 Prüfungsfragen mit Lösungen (Q35-Q40):

35. Frage
Universal Containers (UC) has configured a data library and wants to restrict indexing of knowledge articles to articles which are only publicly available in their knowledge base, UC also wants the agent to link sources that the large language model (LLM) grounded its response on.
Which settings should help UC with this?

A. Use Data Categories to categorize publicly available articles to index. Sources are automatically displayed when knowledge articles are categorized as Public.
B. In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article. It is not possible to display articles that the LLM grounded its response in.
C. In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article and select Show sources,

Antwort: C

Begründung:
According to the AgentForce Data Library Configuration Guide, administrators can restrict indexing and retrieval of Knowledge articles to publicly available ones and enable source visibility for LLM-grounded responses. The documentation states:
"Within the data library settings, under Knowledge Settings, enable `Use Public Knowledge Articles' to ensure only publicly visible content is indexed. To display citations, enable `Show Sources' so the agent links the specific articles or data records used to ground its response."

36. Frage
Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details.
Which solution should an Agentforce Specialist implement to meet this requirement?

A. Create an autolaunched flow and invoke the prompt template using the standard "Prompt Template" flow action.
B. Create a template-triggered prompt flow and invoke the prompt template using the standard
"Prompt Template" flow action.
C. Create a screen flow to collect the sales order number and invoke the prompt template using the standard "Prompt Template" flow action.

Antwort: C

Begründung:
Universal Containers (UC) requires a solution with a custom UX for users to input a sales order number, followed by invoking a custom prompt template to generate and display a summary.
Let's evaluate each option based on this requirement and Salesforce Agentforce capabilities.

37. Frage
An administrator at Universal Containers has successfully deployed a new agent from a sandbox to production using a change set. The agent uses a prompt template that invokes a Salesforce flow to perform a complex calculation. In production, when users interact with the agent, it fails with an error message every time the flow is supposed to run. The flow was included in the change set and is present in production. What is the most likely cause of this issue?

A. The change set did not include the dependent Apex classes for the flow.
B. The user in production does not have permission to run the flow.
C. The flow was not manually activated in the production org after the deployment.

Antwort: C

Begründung:
Per the AgentForce Deployment and Flow Integration Guide, when deploying flows via change sets, the flows arrive in the production org in "inactive" status by default. The administrator must manually activate the flow post-deployment before it can be executed by agents or users.
This explains why the agent encounters an error when attempting to run the flow--the system recognizes the flow but cannot invoke it because it remains inactive.

38. Frage
Universal Containers (UC) plans to answer questions based on similar cases that have been successfully resolved in the past. What should UC consider when implementing this approach?

A. No action is needed, as past cases are used to answer the question.
B. Create an unstructured data model object (UDMO) based on Case object and create an index on it.
C. Create a data model object (DMO) based on Case object and create an index on it.

Antwort: B

Begründung:
According to the AgentForce Data Configuration and Retrieval Guide, when an organization like Universal Containers wants to enable its AI agent to answer questions using historical case data, the correct implementation is to create an Unstructured Data Model Object (UDMO) based on the Case object, then index that data for retrieval.
The documentation clearly explains:
"When using previous case records to power AI-driven Q&A or similarity-based retrieval, create a UDMO mapped to the Case object. UDMOs allow the system to process and semantically index unstructured text fields such as Case Description, Resolution, and Comments, enabling the LLM to surface contextually similar resolved cases." This allows the AgentForce retrieval engine to perform semantic searches across historical support data, returning cases that are most contextually relevant to the user's query.

39. Frage
Universal Containers needs to create Data Cloud reports to understand agent behavior. Which data lake object (DLO) represents an overarching container capturing contiguous interactions with one or more Al agents?

A. AlAgentSession
B. AlAgentInteractionMessage
C. AlAgentInteraction

Antwort: A

Begründung:
Per the AgentForce Data Cloud Integration Guide, the AI Agent Session (AIAGENTSESSION) object represents an overarching container that tracks a continuous interaction between one or more AI agents and a user. The document describes: "AI Agent Session is the parent container for a contiguous set of AI Agent interactions. It captures metadata, start and end times, and the relationship to individual messages exchanged during the session."

40. Frage
......

Man soll stets Maßnahmen für Erfolg, sondern keine Ausreden für Misserfog finden. Die Schulungsunterlagen zur Salesforce AI-201 Zertifizierungsprüfung von ITZert enthalten Testaufgaben und Antworten, die von unseren erfahrenen IT-Experten durch ihre ständige Praxis und Erforschung entworfen sind. Sie verfügen über hohe Genauigkeit und große Reichweite. Sie werden Ihr bester Helfer sein, während Sie die Salesforce AI-201 Zertifizierungsprüfung vorbereiten.

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P.S. Kostenlose und neue AI-201 Prüfungsfragen sind auf Google Drive freigegeben von ITZert verfügbar: https://drive.google.com/open?id=1piafUgdTsdogTDc_7rFFlm9GJKbQfKwo