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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Channel and User Group Administration	28%	- Channel types and management - Archiving and deletion policies - User group creation and administration
Workspace Administration	9%	- Workspace visibility and configuration - Workspace creation and approval process - Multi-workspace architecture design
Enabling Slack Success	15%	- Analytics and usage measurement - Optimization and training - Adoption strategy and best practices
App Administration	10%	- App installation and configuration - Integration management - Workflow Builder usage
Security	15%	- Data protection and retention policies - Security governance and compliance - Audit and monitoring
User Lifecycle Management	14%	- User provisioning methods - Guest account management - Authentication and access control
Fundamentals	9%	- Slack paid plan features - User roles and responsibilities - Workspace and organization settings and dashboards

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Salesforce Certified Slack Administrator Sample Questions (Q205-Q210):

NEW QUESTION # 205
You're an Org Owner at a 10,000-person company that uses Slack across the organization.
In a recent feedback survey, employees have expressed frustrations about silos, lack of transparency, and difficulty locating information.
IT leadership asks you to provide metrics that can be tracked over the course of the next year to measure progress toward increasing transparency.
What type of data would you recommend the team track?
(Select the best answer.)

A. Number of weekly active members (i.e., active in the last 7 days)
B. Number of multi-workspace channels across the organization
C. Percentage of messages viewed in public channels vs. in private channels and direct messages (DMs)
D. Percentage of message engagement in org-wide announcements channels in the last six months

Answer: C

Explanation:
Slack recommends measuring transparency by:
"Tracking the percentage of messages sent or viewed in public channels versus private channels and DMs. An increase in public activity correlates to increased organizational transparency." While engagement and activity metrics (A, C, D) are useful for other goals, measuring the public vs. private messaging ratio directly addresses transparency concerns.
(Reference: Slack Administration Study Guide - Analytics for Measuring Transparency and Collaboration)
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NEW QUESTION # 206
GoodAdvertisements Inc works with several companies to support global advertising campaigns and are on a paid plan. They are preparing for a campaign launch that requires input from multiple companies.
GoodAdvertisements Inc wants the ability to coordinate effectively with the companies before and during their respective launch in a private channel, but it is not clear whether the companies use paid Slack plans.
The Admins at the company want to take security precautions before inviting any outside individuals into their Slack workspace.
What is the best way for the Admins to have the individuals from the outside companies join the Slack workspace and ensure the process scales for future launches with other companies?

A. Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Multi-Channel Guests. Set expiry dates for the Multi-Channel Guests.
B. Ask the outside companies to upgrade to the paid plan. Then, share the launch channel externally to the companies, and set a reminder to unshare the channel when the launch is complete.
C. Have the Admins individually send out Single-Channel Guest invitations.
D. Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Single-Channel Guests. Set expiry dates for the Single-Channel Guests.

Answer: D

Explanation:
The best practice in Slack for securely collaborating with external partners is:
"Use Single-Channel Guests for external users when collaboration is limited to specific channels. Admins should control guest approvals, ideally via a private approval workflow, and set expiry dates for guest accounts to ensure access is revoked after projects end." Multi-Channel Guests (Option B) provide broader access than necessary, and manually inviting guests (Option C) does not scale well. Asking companies to upgrade (Option D) is unrealistic for scalable collaboration.
(Reference: Slack Administration Study Guide - Guest Management and External Collaboration)
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NEW QUESTION # 207
Nicole manages the global onboarding for new hires at her company.
Each time a user joins the company, Nicole ensures they have the correct training materials to get started on their team. She has noticed that new hires are posting in announcement channels on their first day. Hiring is quickly increasing. Nicole has her largest new-hire group starting next week, and an even larger one the week after.
What should she do to ensure she doesn't have to manage incorrectly-posted messages and to ensure she can manage the large number of new hires?

A. Create a custom Slackbot response that welcomes teammates to channels when the words "new hire" are used in Slack.
B. Use Workflow Builder to welcome teammates to channels with automatic onboarding messages, including a link to "How to use Slack" guides.
C. Create a "How to use Slack guide" and post it in all of the team-specific channels so that the new hires see it.
D. Email a "How to use Slack guide" to new hires before they start.

Answer: B

Explanation:
Using Workflow Builder is the best way to:
"Automatically send onboarding messages when users join a channel, providing them with key guidelines like how to use Slack appropriately without requiring manual monitoring." This automates onboarding at scale and reduces Nicole's workload as hiring ramps up.
(Reference: Slack Administration Study Guide - Onboarding Best Practices and Workflow Automation)
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NEW QUESTION # 208
As an Org Admin of a large Enterprise, you perform an annual channel cleanup exercise that includes archiving, deleting, and moving channels to an alternative workspace based on set criteria.
On average, there are around 1,000 channels that meet the criteria during this cleanup.
What is the most effective way to do this?

A. Take action from each channel's settings.
B. Use Slack's channel management tools.
C. Utilize bulk channel lifecycle management APIs.
D. Request that each channel owner take action.

Answer: C

Explanation:
Slack officially recommends for large-scale channel management:
"Use Slack's bulk channel management APIs (like conversations.archive and conversations.rename) to automate cleanup activities at scale." Manually using settings (C) or requesting owners' actions (D) is impractical for 1,000+ channels. Slack's standard UI tools (A) are efficient but not optimized for this volume compared to API automation.
(Reference: Slack Administration Study Guide - Bulk Channel Lifecycle Management)
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NEW QUESTION # 209
You're a Support Agent on the admin team for your Slack Enterprise Grid workspace.
An employee requests adding 15 new members from an external company for a 12-month joint marketing partnership.
How should you respond?

A. Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.
B. Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.
C. Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.
D. Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with SAML single sign-on (SSO).

Answer: C

Explanation:
Slack recommends for external collaborations:
"Slack Connect channels are the preferred method to collaborate securely with external organizations instead of bringing external users into your workspace as full members or guests." Inviting 15 external users as Multi-Channel Guests (C) is less scalable and harder to manage. Adding them to the IdP (B) is unnecessary and risky for external contractors. Creating a new workspace (D) would complicate governance.
(Reference: Slack Administration Study Guide - Slack Connect Collaboration Best Practices)

NEW QUESTION # 210
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