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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 2
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 3
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 4
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 5
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 6
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 7
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 8
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 9
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.

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Apple Device Support Exam Sample Questions (Q101-Q106):

NEW QUESTION # 101
An app stopped responding. How can you use the Dock to force the app to quit?

Answer: A

Explanation:
To force quit an app via the Dock,Control-click(or right-click) its icon; if unresponsive, "Force Quit" appears in the contextual menu instead of "Quit." Select it to terminate the app.
* Option A: Shift-click doesn't trigger this menu.
* Option C: Fn-click isn't a standard action.
* Option D: Esc-click doesn't work.
* Option B: Correct per macOS convention.References: Apple Support - "Force quit apps on Mac" (support.apple.com/HT201276).


NEW QUESTION # 102
Select three responses.
Which three scenarios cause Apple File System (APFS) volumes to generate encryption keys?

Answer: A,B,E

Explanation:
APFS is a file system that supports encryption at the volume level. Each volume has its own encryption key, called the Volume Encryption Key (VEK), which is stored in the APFS container metadata and protected by another key, called the Key Encryption Key (KEK). The KEK is derived from the user's password and wrapped by a secure token, which is a feature that ensures only authorized users can access the encrypted data. According to the Apple Device Support Reference Materials 1 2 , the following scenarios cause APFS volumes to generate encryption keys:
* During user creation. When a new user is created on an APFS volume, a secure token is generated for that user and a KEK is derived from the user's password. The KEK is used to encrypt the VEK and store it in the metadata.
* During the first user's password creation. When the first user on an APFS volume sets their password, a secure token is granted to that user and a KEK is derived from the password. The KEK is used to encrypt the VEK and store it in the metadata.
* After erase content and setting. When a user erases all content and settings on an APFS volume, the VEK and the KEK are deleted and new ones are generated. The new VEK is encrypted with the new KEK and stored in the metadata.
:
Use secure token, bootstrap token, and volume ownership in deployments .
Data Protection in Apple devices .


NEW QUESTION # 103
How to access Emergency SOS on your iPhone?

Answer: B


NEW QUESTION # 104
Where can you change the undo send delay setting on your iPad?

Answer: C

Explanation:
According to the Apple Device Support Reference Materials, you can change the undo send delay setting on your iPad by going to Settings > Mail > Undo Send Delay1. This setting allows you to unsend an email within a certain time frame after you tap the send button. You can choose from Off, 10 seconds, 20 seconds, or 30 seconds. The other options, A, B, and C, are not correct because they are not the correct paths to access the undo send delay setting. General > Mail > Undo Send Delay is not a valid path in the iPad settings2. Open your mail app then open settings and select Undo Send Delay is not a valid option because the mail app does not have its own settings menu3. Settings > Mail > Accounts > Undo Send Delay is not a valid path because the Accounts section does not have an undo send delay option4. References: 1: Unsend email with Undo Send in Mail on iPad - Apple Support, Section "Delay sending emails". 2: General settings on iPad - Apple Support 3: Mail settings overview for iPad - Apple Support 4: Manage email accounts in Mail on iPad - Apple Support


NEW QUESTION # 105
Match the macOS library resources listed on the left to the descriptions on the right by dragging responses to the correct target areas. Responses may be used once, more than once, or not at all.

Answer:

Explanation:

Explanation:


NEW QUESTION # 106
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