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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
Employee Record Management	20%	- Employee Data Model - Employee Service Center - Employee Documents and Signatures - Onboarding/Offboarding Processes
Designer Integration	25%	- Employee Readiness using Workforce Dimensions - Configurable Workspace Integration - Integration with HCM Systems
HR Case Management	25%	- HR Case Metrics and Reporting - Case Templates and Quick Actions - HR Case Creation and Assignment - HR Case Lifecycle
Core Configuration	30%	- Virtual Agent for HR - HR Service Administration - HR Document Generation - HR Service Catalog Configuration

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q98-Q103):

NEW QUESTION # 98
What do Client Roles define?

A. Roles that come into force if user uses a browser client.
B. Access for new hires, employees, alumni, contingent, and contract workers.
C. Named roles (eg VP of Operations, SVP Sales) for a customer's clients.
D. Groups for the customer's clients.

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_ClientRoles.html

NEW QUESTION # 99
The HR Profile table is used to track information for what Employment types? (Choose three.)

A. Spouse
B. Other
C. Full Time Employee
D. Temporary Employee
E. Potential Employee
F. Contractor

Answer: C,D,F

Explanation:
Explanation/Reference:

NEW QUESTION # 100
If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?

A. Any HR professional
B. Only an HR Admin
C. Only an HR Manager
D. Only the assigned to person

Answer: C

Explanation:
Reference: https://community.servicenow.com/community?id=community_articleandsys_id=95ef3353db2b1700feb1a851ca961945

NEW QUESTION # 101
In the base ServiceNow instance, how are User Criteria used?

A. To control read and write access to Knowledge bases and articles
B. To control what a user sees in the information and suggested reading widgets
C. To control which users can access the HR Case application
D. To control which users can access the HR Service Portal

Answer: A

NEW QUESTION # 102
In terms of bulk cases, what Status label is given to a User that no longer matches the criteria defined in User Segments?

A. Inactive
B. Duplicate
C. Included
D. Excluded

Answer: D

Explanation:
Verified Answer : D. Excluded Very Short Explanation : In terms of bulk cases, the status label that is given to a user that no longer matches the criteria defined in user segments is Excluded. User segments are groups of users that are defined by HR criteria, such as location, department, or job title 1 . Bulk cases are HR cases that are created for multiple users at once, based on user segments 2 . When a bulk case is created, the system checks the user segment criteria and assigns a status label to each user in the segment. The status labels are:
Included: The user matches the user segment criteria and is included in the bulk case 2 .
Excluded: The user does not match the user segment criteria and is excluded from the bulk case 2 .
Duplicate: The user matches the user segment criteria but already has an open case of the same HR service and is excluded from the bulk case 2 .
Inactive: The user is inactive in the system and is excluded from the bulk case 2 .
Therefore, the correct answer is D. Excluded.

NEW QUESTION # 103
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