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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Process Design, Planning and Improvement | 20-25% | - Benchmarking and process optimization - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Process mapping, workflow and design principles - Forecasting, scheduling and inventory management - Capacity planning, demand management and resource allocation |
| Topic 2: Lean, Agile and Responsive Operations | 15-20% | - Comparison and integration of lean and agile - Lean principles: waste elimination, value stream mapping - Agile approaches: flexibility, responsiveness and speed - Application in manufacturing, service and public sectors |
| Topic 3: Quality Management and Performance Measurement | 15-20% | - Total Quality Management (TQM) concepts and application - Quality control, assurance and improvement tools - Quality standards: ISO 9000 series and related frameworks - Key Performance Indicators (KPIs) for operations - Measuring efficiency, productivity and customer satisfaction |
| Topic 4: Operational Risk, Sustainability and Ethics | 15-20% | - Ethical and responsible operations management - ESG considerations in operational design and delivery - Sustainable operations: green practices, circular economy - Identifying, assessing and mitigating operational risks |
| Topic 5: Principles of Operations Management | 15-20% | - Operations strategy alignment with organizational goals - Definition, scope and role of operations management - Linkages between operations, procurement and supply chain - Value creation, efficiency and effectiveness - Input-transformation-output model |
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NEW QUESTION # 23
There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE
Answer: C,D,E
Explanation:
The 5S Model is always to do with cleaning and organising. Therefore the correct answers are sorting, sustaining and shining. You may have seen this in other modules and the words might be slightly different, for example sweeping sometimes comes up instead of shining. The reason for the changes is that these are translations from Japanese, and depending on who translated it, the list is sometimes different. They always make the words begin with S though. See p.110
NEW QUESTION # 24
The methodology for defining customer requirements and creating products that meet those needs is commonly known as which of the following?
Answer: A
Explanation:
This is Quality Function Deployment. It's a framework for ensuring that products are designed in line with what customers want/ need. P.112
NEW QUESTION # 25
Which of the following would you require in order to calculate the availability of a piece of equipment used in manufacturing?
Answer: D
Explanation:
You need to know the mean time to repair - i.e. the amount of time the machine is 'out of action'. The calculation is availability = mean time between failure divided by (mean time between failure + mean time to repair). P.95
NEW QUESTION # 26
Sunshine Ltd is a global manufacturer of confectionary with sales of products in over 30 different countries bringing in a revenue of over ยฃ5m. Due to different cultures and tastes, they produce similar products for each country market, but tweak the recipe slightly for each customer base. Which type of manufacturing process is used at Sunshine Ltd?
Answer: C
Explanation:
This is mass customisation as the items are produced both in large quantities and are customised for different client bases. See p.53 for more information on different production methods
NEW QUESTION # 27
An Operations Manager is responsible for making many decisions. Which of the following would be a strategic decision made by an Operations Manager?
Answer: D
Explanation:
4 is the only strategic decision listed here. The other options are 'operations decisions' rather than 'strategic'. Strategic decisions influence the direction the company is going in and may have an effect on the long-term strategy of the company. Operational decisions are about ensuring everything runs smoothly and the Five Rights are achieved. This is from p.4-6 of the study guide.
NEW QUESTION # 28
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