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| Section | Objectives |
|---|---|
| Topic 1: Leadership | - Organizational leadership principles - Change management and influence |
| Topic 2: Management Elements and Methods | - Performance management systems - Financial and risk management basics |
| Topic 3: Training and Development | - Training system design and evaluation - Workforce competency development |
| Topic 4: Strategic Plan Development and Deployment | - Policy deployment (Hoshin Kanri concepts) - Strategic planning processes |
| Topic 5: Customer-Focused Organizations | - Voice of the customer (VOC) - Customer satisfaction and loyalty systems |
| Topic 6: Supply Chain Management | - Supplier selection and evaluation - Supplier performance management |
| Topic 7: Quality and Process Management | - Continuous improvement systems - Process improvement methodologies |
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NEW QUESTION # 230
Which of the following actions by a customer will support long-term relations with a supplier?
Answer: C
NEW QUESTION # 231
The Baldrige criteria for performance excellence defines management by fact as including which of the following?
Answer: D
Explanation:
Management by fact is a fundamental principle in the Baldrige Criteria for Performance Excellence. It emphasizes the importance of basing decisions and actions on objective data and analysis. Organizations should collect, analyze, and use relevant data to inform their processes, strategies, and improvement efforts.
By relying on facts rather than assumptions or opinions, organizations can make informed decisions that lead to better outcomes. In practice, management by fact involves various activities, such as data collection, statistical analysis, benchmarking, and performance measurement. It ensures that organizations continuously improve and achieve sustainable results2.
: 1Baldrige Criteria Commentary | NIST 2Core Values and Concepts | NIST
NEW QUESTION # 232
A company has been successfully using total quality management methods for several years. The supervisor of a very productive department is moved to manage another department. After several months, senior management notices a decline in production in the supervisor's new department and asks the quality manager to look into the matter. In this situation, the quality manager should do which of the following?
Answer: D
Explanation:
When faced with a decline in production in a department, the quality manager should directly engage with the supervisor who is now managing that department. By asking the supervisor about the situation, the quality manager can gather information, understand the challenges, and identify potential root causes for the decline in production. This approach allows for a targeted investigation and problem-solving process. It is essential to address the issue promptly and collaboratively with the supervisor to find effective solutions12.
:
The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition.
ASQ Manager of Quality/Organizational Excellence Certification (CMQ/OE) Body of Knowledge12.
NEW QUESTION # 233
How do computer-based training programs differ from traditional training programs?
Answer: C
NEW QUESTION # 234
Rank in order, from first to last, the following five basic logical tools of the TOC thinking process.
1. Pre-requisite tree
2. Future reality tree
3. Current reality tree
4. Conflict resolution diagram
5. Transition tree
Answer: B
NEW QUESTION # 235
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