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Salesforce is one of the world's leading CRM (Customer Relationship Management) software providers. The Salesforce Certified Administrator Certification is a globally recognized certification that is designed to measure an individual's knowledge and skills in administering Salesforce. Salesforce Certified Administrator certification exam covers a wide range of topics and is designed to test an individual's ability to configure, manage, and maintain Salesforce.
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Salesforce-Certified-Administrator (Salesforce Certified Administrator) Certification Exam is a highly recognized certification program for professionals who want to demonstrate their expertise in Salesforce administration. Salesforce Certified Administrator certification exam is designed to validate the skills and knowledge required to configure, manage, and maintain Salesforce applications. It is a globally recognized certification that reflects the proficiency of an individual in the area of Salesforce administration.
Salesforce Certified Administrator certification exam is one of the most sought-after certifications in the world of Salesforce. It is designed to test and validate the knowledge and skills of individuals who are responsible for managing and maintaining Salesforce implementations. Salesforce-Certified-Administrator Exam is typically taken by Salesforce administrators, system administrators, and developers who work with Salesforce applications.
NEW QUESTION # 137
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet the requirement?
Answer: B
NEW QUESTION # 138
An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?
Answer: C
Explanation:
Explanation
To assign agent capacity and skill set, the administrator should enable Omni-Channel, which is a feature that allows agents to work on multiple cases or chats at once based on their availability and expertise.
Omni-Channel can route work items to agents based on their predefined capacity and skills, ensuring that they are working on the right tasks at the right time. Knowledge Management, Escalation Rules, and Territory Management are not related to agent capacity and skill set.
References:https://help.salesforce.com/s/articleView?id=sf.omnichannel_overview.htm&type=5
NEW QUESTION # 139
The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.
What should the administrator do to identify why the user is unable to login?
Answer: A
Explanation:
Explanation
The login history is a tool that allows administrators and users to view information about recent login attempts, such as date, time, status, source IP address, browser type, platform, application, and login type.
Administrators can use this tool to identify why a user is unable to login to Salesforce by checking for any failed login attempts and their corresponding error messages or reasons. References:
https://help.salesforce.com/s/articleView?id=sf.monitoring_login_history.htm&type=5
NEW QUESTION # 140
Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This record case Name, Case ID,Customer Name, Case Reason, Case Status, and Case Creation Date.
Which two changes in Setup should the administrator make?
Answer: C,D
Explanation:
Explanation
To see certain information about one or more cases when referencing the contact record, an administrator can use two methods: edit the Related List component in the Lightning App Builder and choose Related List as the related listtype; and use the page layout editor to include the appropriate column in the Cases related list. The Related List component is a component that allows users to view and edit records related to a parent record on a record page. The Related List component has two types: Related List and Enhanced List. The Related List type shows records in a table format with columns that match the page layout of the parent record. The Enhanced List type shows records in a compact format with fewer columns and actions. To change the type of the Related List component, an administrator can use the Lightning App Builder and select either Related List or Enhanced List from the properties panel. The page layout editor is a tool that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. To include appropriate columns in a related list, such as case name, case ID, customer name, case reason, case status, and case creation date for cases related to contacts, an administrator can use the page layout editor and drag and drop the desired fields from the palette to the Cases related list on the contact page layout.
References:
https://help.salesforce.com/s/articleView?id=sf.lex_related_lists_component.htm&type=5https://help.salesforce.c
NEW QUESTION # 141
An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 daysto check in with the customer.
which two automation tools should the administrator use?
Choose 2 answers
Answer: A,D
Explanation:
Explanation
Process builder can be used to create a record-triggered flow thatexecutes when an opportunity is closed as won and creates a follow-up task for the owner. Field update can be used to update a date field on the opportunity that can be referenced by a time-dependent workflow rule to create another task after 60 days.
References:
https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5https://help.salesforce.com/s/art
NEW QUESTION # 142
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