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Questions in the exam are based on official training material provided by ServiceNow over different official platforms.Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
To be eligible for the CIS-ITSM Exam, candidates must have at least six months of experience working with ServiceNow IT Service Management solutions. Candidates must also complete ServiceNow's IT Service Management Fundamentals course before taking the exam. CIS-ITSM exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete the exam.
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Our practice exams are designed solely to help you get your ServiceNow CIS-ITSM certification on your first try. A ServiceNow CIS-ITSM practice test will help you understand the exam inside out and you will get better marks overall. It is only because you have practical experience of the exam even before the exam itself. ValidTorrent offers authentic and up-to-date study material that every candidate can rely on for good preparation. Our top priority is to help you pass the Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam on the first try.
The CIS-ITSM Certification provides numerous benefits to both individuals and organizations. For individuals, the certification demonstrates their expertise in ITSM and ServiceNow implementation, which can lead to career advancement and increased job opportunities. For organizations, the certification ensures that their employees have the necessary skills to effectively implement and manage ServiceNow ITSM solutions, leading to improved efficiency and productivity.
NEW QUESTION # 132
Which of the following CANNOT be performed by catalog_editor role?
Answer: D
Explanation:
Update Catalog.manager can be done by a user with role catalog_manager.
NEW QUESTION # 133
A Parent Incident is updated to reflect a new Priority and a new Assignment Group. Which of the following represents corresponding updates made automatically to child Incidents?
Answer: B
Explanation:
Explanation
Page 95 in course materials
Priority and Assignment group on Parent Incident don't update Child Incidents State, Close Notes, Close Code, Comments, and Work Notes may be updated on Child Incident based on Parent Incident update
NEW QUESTION # 134
In the baseline instance configuration for Incident Management, when Impact = 3 - Low and Urgency = 3 Low, the Priority will be set to 5 - Planning.
The customer requirement is to set the Priority to 4 - Low, given these Impact and Urgency settings Where should this be changed in the platform?
Answer: B
NEW QUESTION # 135
How to customize the fields that appear when a user hovers over the reference icon?
Answer: B
NEW QUESTION # 136
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers
Answer: A,C
Explanation:
The correct selection is A, B because A. On Incident Properties, for CIose Open Incident Tasks when Incident is closed or canceled, select Yes; B. Enable system property com snc incident.incidenttask closure. Incident Management is designed to restore normal service operation as quickly as practical while maintaining accurate routing, communication, categorization, and lifecycle data. Baseline configuration relies heavily on the Incident table, Incident Properties, assignment logic, views, inbound email processing, roles, and integrations with Knowledge, Problem, Change, and the CMDB. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. C.
Edit system property com.snc incident autoclose based on resolved_at; D. On Incident Properties, for Autoclose Incident Tasks, select Yes. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Incident Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 137
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