Sales-Cloud-Consultant PDF Questions, Sales-Cloud-Consultant Certification Exam

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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Data Management and Integration	15%	- Data Quality and Import Tools 1. Duplicate Management 2. Data Loader and Import Wizard
Sales Analytics and Reporting	12%	- Reports and Dashboards 1. Sales Performance Metrics
Sales Cloud Data Model and Configuration	15%	- Standard and Custom Objects 1. Lead Conversion Process 2. Account and Contact Relationships
Sales Productivity Features	12%	- Collaboration and Productivity Tools 1. Email Integration and Activity Management
Sales Process Automation	20%	- Sales Processes and Record Types 1. Approval Processes 2. Sales Path and Guidance
Lead Management	12%	- Lead Assignment and Routing 1. Lead Scoring and Conversion Rules
Opportunity Management	14%	- Opportunity Lifecycle 1. Stages and Forecasting 2. Products and Price Books

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q110-Q115):

NEW QUESTION # 110
A consultant wants to confirm requirements are collected during the project planning stage. Which three customer information data points should be requested? Choose 3 answers.

A. Key reports from the current system.
B. List of stakeholders with roles and titles
C. Company financial information
D. List of required objects and fields

Answer: D

NEW QUESTION # 111
The VP of Service at Universal Containers is looking for ways to reduce contact centers costs. Which two metrics should the Consultant recommend? Choose 2 answers

A. Time to Answer
B. Average Handle Time
C. Service-Level Agreements
D. First Call Resolution

Answer: B,D

NEW QUESTION # 112
Cloud Kicks is a large global company. The week of global training falls on a holiday week for the European region, and they will be out of the office on holiday.
Which best practice should the Consultant recommend to overcome this obstacle?

A. Run the training as planned and record it so the other users can watch the video.
B. Talk to the manager of that region and tell them how important training is and that they should come.
C. Move training for all users to the following week and communicate the change.
D. Set up a training session for just the European region and run the scheduled training.

Answer: D

NEW QUESTION # 113
Universal Containers' sales operations team needs to provide visibility on sales pipeline changes on a monthly basis.
How should the consultant meet this requirement?

A. Create an Opportunity History report for open pipeline Opportunities in a given date range.
B. Create training an how to use date filters on reports to compare pipeline for different date ranges.
C. Create a sales pipeline dashboard that includes filters for Opportunity date ranges.
D. Create a custom pipeline date range field and display it on the Forecasting tab.

Answer: A

Explanation:
* Creating an Opportunity History report for open pipeline Opportunities in a given date range is the best way to meet the requirement of providing visibility on sales pipeline changes on a monthly basis. An Opportunity History report is a report that shows how opportunities have changed over time based on historical data, such as stage, amount, probability, etc. An open pipeline Opportunity is an opportunity that has not been closed yet and has a positive amount and probability. A date range is a filter that limits the report data to a specific period of time, such as last month, this month, next month, etc. By creating an Opportunity History report for open pipeline Opportunities in a given date range, Universal
* Containers' sales operations team can track and compare how the sales pipeline has changed from month to month based on different metrics and dimensions.

NEW QUESTION # 114
Cloud Kicks has a requirement to measure end user adoption and data quality in Salesforce.
Which solution should the consultant recommend?

A. Adoption and Data Quality Dashboards Pack
B. Einstein Conversation Insight-;
C. tableau custom dashboard
D. Salesforce Surveys

Answer: A

NEW QUESTION # 115
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