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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration and Data Management- System integration concepts
  • 1. External system connectivity
    • 2. API-based integration
      - Data management
      • 1. Data quality and governance basics
        • 2. Data model alignment
          Topic 2: Energy and Utilities Industry Fundamentals- Energy and utilities business processes
          • 1. Customer lifecycle in utilities
            • 2. Utility operations overview
              Topic 3: Customer Engagement and Experience- Customer service operations
              • 1. Omni-channel support concepts
                • 2. Case management in utilities
                  - Digital customer experience
                  • 1. Customer communication flows
                    • 2. Self-service portals
                      Topic 4: Metering, Billing, and Usage Management- Billing processes
                      • 1. Billing workflows overview
                        • 2. Rate and tariff concepts
                          - Meter data handling
                          • 1. Consumption tracking
                            • 2. Usage data ingestion concepts
                              Topic 5: Salesforce Energy & Utilities Cloud Capabilities- Asset and service management
                              • 1. Asset tracking and lifecycle management
                                • 2. Work orders and field service concepts
                                  - Core platform capabilities
                                  • 1. Industry data model concepts
                                    • 2. Energy and Utilities Cloud features

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                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q22-Q27):

                                      NEW QUESTION # 22
                                      An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

                                      Answer: B,C

                                      Explanation:
                                      For accurately pricing quotes for new, small, and medium business customers, integration with third-party systems is necessary in scenarios where meter technical data is required from the Distributed System Operator (DSO) to confirm supply capability (B), and where credit ratings are used as a pricing input (D). Integrating with the DSO's systems ensures accurate supply feasibility assessments, while integrating with credit rating agencies provides the necessary financial risk insights to inform pricing decisions effectively. Reference = Salesforce Energy and Utilities Cloud documentation on pricing and quoting emphasizes the need for accurate data, which may require integration with external systems for meter data and credit assessments. Information on integrating Salesforce with external systems for enhanced quoting accuracy can be found in Salesforce's integration and API documentation: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/


                                      NEW QUESTION # 23
                                      A customer has finished development, which includes large volumes of dat a. They're ready to start UAT for their new Energy and Utilities Cloud implementation.
                                      When should the performance tests be conducted as part of the overall UAT process?

                                      Answer: C


                                      NEW QUESTION # 24
                                      An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order.
                                      How can a consultant achieve this without custom code?

                                      Answer: D

                                      Explanation:
                                      Salesforce Energy and Utilities Cloud enables consultants to map fields from quotes to orders without custom code by using the Field Mapper tool. This feature is designed to streamline the conversion process, ensuring that custom fields populated during the quote capture process are automatically populated in the corresponding order records. By utilizing Field Mapper, consultants can configure field mappings directly within the Salesforce UI, eliminating the need for custom Apex code and simplifying the configuration process. Reference = Field mapping capabilities in Salesforce CPQ (Configure, Price, Quote) and Salesforce Energy and Utilities Cloud are covered in detail in the Salesforce documentation, which includes guidance on using Field Mapper to automate the transfer of information between different objects: https://help.salesforce.com/articleView?id=cpq_field_mapping.htm&type=5


                                      NEW QUESTION # 25
                                      An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?

                                      Answer: C

                                      Explanation:
                                      In Salesforce Energy and Utilities Cloud, the object used to store the latest customer invoice information is the Bill object. This object is specifically designed to handle billing information related to the services provided by energy and utility companies. By storing invoice data in the Bill object, energy companies can efficiently manage and access billing records, enhancing performance by ensuring that crucial financial data is organized and easily retrievable within the system. Reference = The Salesforce Energy and Utilities Cloud documentation provides details on the data model, including the use of the Bill object to store customer billing information, reflecting industry-specific data management needs: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/


                                      NEW QUESTION # 26
                                      An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
                                      Which Energy and Utilities Cloud application should they use?

                                      Answer: D


                                      NEW QUESTION # 27
                                      ......

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