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Salesforce Nonprofit-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Fundraising20%- Explain the data model and functionality for fundraising
  • 1. Understand Gift Entry and processing
  • 2. Manage Campaigns and Campaign Members
  • 3. Manage Opportunities and Recurring Donations
- Configure and implement fundraising features
  • 1. Matching gifts
  • 2. Donation rollups and soft credits
Implementation Strategies and Best Practices20%- Design and implement solutions for common nonprofit business processes
  • 1. Configure program and event management
  • 2. Configure volunteer management
  • 3. Configure donor management
- Identify the appropriate solution for a given scenario
  • 1. When to use standard objects vs. NPSP objects
  • 2. When to use declarative vs. custom solutions
Program and Service Delivery15%- Explain the data model for programs
  • 1. Programs, program engagements, and program cohorts
  • 2. Service delivery and client management
- Configure and implement program management
  • 1. Manage program benefits
  • 2. Track client services and outcomes
Domain Expertise10%- Explain the Salesforce Nonprofit Success Pack (NPSP) architecture
  • 1. Understand relationships and affiliations
  • 2. Understand Account and Contact models (Individual vs. Household accounts)
- Explain the nonprofit landscape and Salesforce solutions
  • 1. Understand basic nonprofit terminology
  • 2. Identify key use cases for Nonprofit Cloud
Constituent Engagement8%- Explain strategies for constituent engagement
  • 1. Manage events
  • 2. Manage volunteers
- Configure and implement constituent management
  • 1. Affiliations
  • 2. Household and organizational relationships
Analytics and Reporting15%- Explain reporting and dashboard strategies
  • 1. Fundraising reports
  • 2. Program and volunteer reports
- Configure and implement reports and dashboards
  • 1. NPSP reports and dashboards
  • 2. Custom report types
Marketing and Engagement12%- Explain Marketing Cloud Account Engagement (formerly Pardot) integration concepts
  • 1. Lead scoring and grading
  • 2. Engagement Studio
- Design and implement engagement strategies
  • 1. Audience segmentation
  • 2. Email marketing journeys

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Salesforce Certified Nonprofit Cloud Consultant Exam Sample Questions (Q121-Q126):

NEW QUESTION # 121
A volunteer manager at a nonprofit wants to search for volunteers with landscaping skills who are available at a given time and add them to a shift. The nonprofit is using Volunteers for Salesforce.
What should the consultant advise to meet this requirement?

Answer: D


NEW QUESTION # 122
A nonprofit organization has been using Salesforce without NPSP. The organization is now interested in the NPSP functionality and wants the consultant to recommend if NPSP should be used in the same Salesforce environment or if they should start over in a new environment.
Which tool should the consultant use to help evaluate and recommend the best course of action?

Answer: B

Explanation:
A https://www.freecram.com/question/Salesforce.Nonprofit-Cloud-Consultant.v2021-01-10.q37/a-nonprofit-organization-has-been-using-salesforce-without-npsp-the-organization-is-now-interested-in ((see in comments) To evaluate and recommend whether to use NPSP in the same Salesforce environment or start over in a new environment, the consultant should use Salesforce Optimizer. Salesforce Optimizer provides a comprehensive report that evaluates the current Salesforce org and identifies areas for improvement and optimization.
Log in to Salesforce: Access the Salesforce org.
Navigate to Salesforce Optimizer: Go to Setup, search for "Optimizer", and select "Salesforce Optimizer".
Run Salesforce Optimizer:
Click "Run Optimizer".
Wait for the evaluation to complete. Salesforce Optimizer will generate a detailed report.
Review the Report:
Analyze the report to understand the current state of the Salesforce environment.
Look for insights related to customizations, data quality, and system usage.
Make a Recommendation:
Based on the findings, determine if the existing environment is suitable for implementing NPSP.
If significant issues or customizations are found, consider starting over in a new environment.
Using Salesforce Optimizer helps ensure an informed decision based on the health and suitability of the current Salesforce environment.


NEW QUESTION # 123
An annual fund coordinator wants to create a report that identifies which Individual donors have yet to make a gift toward the Annual Fund Campaign this year. It is important that the annual giving coordinator avoids soliciting any individuals who are attending an upcoming gal a. The nonprofit uses Campaigns to track event attendance.
What should a consultant add to the report to exclude gala attendees?

Answer: B

Explanation:
To exclude gala attendees from the report that identifies individual donors who have yet to make a gift toward the Annual Fund Campaign this year, a cross filter should be added to the report. Cross filters allow you to filter records based on related objects, such as excluding contacts who are campaign members of the gala event.
Steps:
Go to Reports and create a new report or edit an existing report on donors.
Add a cross filter to the report by clicking on the "Filters" pane and selecting "Add Cross Filter." Set the cross filter to exclude Contacts who are Campaign Members of the specific gala campaign.
Save and run the report to ensure it correctly excludes gala attendees.
Reference:
Nonprofit Cloud Reporting Guide: Explains how to use cross filters to refine report data based on related objects.
Salesforce Help: Detailed steps on creating and using cross filters in reports.


NEW QUESTION # 124
The system administrator at a nonprofit encounters a 500 server error when trying to map additional objects and fields with Advanced Mapping.
What is likely causing the error?

Answer: A

Explanation:
The likely cause of encountering a 500 server error when trying to map additional objects and fields with Advanced Mapping is attempting to map to an unsupported field type. Advanced Mapping in Salesforce has specific requirements and limitations regarding the types of fields that can be mapped.
Key Considerations:
Supported Field Types: Ensure that the target fields are of supported types, such as text, currency, number, date, or address fields.
Field Compatibility: Unsupported field types, such as certain complex formula fields or picklists, can cause errors during the mapping process.
Steps to Resolve:
Review Field Types:
Verify the field types of the target fields you are trying to map to ensure they are supported.
Check Documentation:
Refer to Salesforce documentation on Advanced Mapping to confirm the supported field types and any limitations.
Reference:
Salesforce Nonprofit Success Pack Documentation
Salesforce Help: Configure Advanced Mapping for Data Import


NEW QUESTION # 125
What does a consultant need to enable and deploy before using Advanced Mapping in NPSP?

Answer: A

Explanation:
Explanation
https://www.craftsmantech.com/2019/11/14/npsp-data-import-advanced-mapping/


NEW QUESTION # 126
......

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