ITIL-4-CDS Valid Braindumps Ppt & ITIL-4-CDS Latest Exam Questions

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Support and improve services25%- Service support and incident management
  • 1. Incident and problem management
    • 2. Service desk and request fulfilment
      - Performance measurement and improvement
      • 1. Metrics and monitoring
        • 2. Continual improvement practices
          Create and develop services25%- Service design and development practices
          • 1. Service components and architecture
            • 2. Requirements definition and specification
              - Quality assurance and validation
              • 1. Service level management
                • 2. Testing and verification
                  Deliver and transition services25%- Service transition and change management
                  • 1. Change enablement and release management
                    • 2. Deployment and implementation
                      - Service delivery and operational practices
                      • 1. Service integration and management
                        • 2. Service operation and control
                          Plan and build service value streams25%- Service value system and value streams
                          • 1. Core concepts and principles
                            • 2. Designing value streams and workflows
                              - Resource and capability management
                              • 1. Buy vs build and sourcing strategies
                                • 2. Planning and allocation

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q32-Q37):

                                  NEW QUESTION # 32
                                  Which is often included in an Agile approach to software development?

                                  Answer: C


                                  NEW QUESTION # 33
                                  To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?

                                  Answer: A


                                  NEW QUESTION # 34
                                  An international e-commerce company is planning to launch a new mobile shopping application.
                                  During the initial design, the project team has encountered challenges in ensuring the app aligns with regional customer preferences, while maintaining a consistent user experience. The team also needs to address scalability and security concerns. What approach should the company take to improve this situation?

                                  Answer: A


                                  NEW QUESTION # 35
                                  During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?

                                  Answer: A


                                  NEW QUESTION # 36
                                  Which is a reason why an organization should create competency profiles for each role?

                                  Answer: B


                                  NEW QUESTION # 37
                                  ......

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