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| Section | Objectives |
|---|---|
| Topic 1: Supply Chain Management | - Supplier selection and evaluation - Supplier performance management |
| Topic 2: Customer-Focused Organizations | - Customer satisfaction and loyalty systems - Voice of the customer (VOC) |
| Topic 3: Quality and Process Management | - Process improvement methodologies - Continuous improvement systems |
| Topic 4: Training and Development | - Workforce competency development - Training system design and evaluation |
| Topic 5: Strategic Plan Development and Deployment | - Strategic planning processes - Policy deployment (Hoshin Kanri concepts) |
| Topic 6: Management Elements and Methods | - Performance management systems - Financial and risk management basics |
| Topic 7: Leadership | - Organizational leadership principles - Change management and influence |
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NEW QUESTION # 100
A production line has a dropped OEE by 10% from the previous week. The MTBF = 5.4 min, and MTTR = 17.8. Which of the following is the most appropriate step to take in order to solve this substantial 1al loss of performance based on the information available?
Answer: A
NEW QUESTION # 101
McGregor's theory of X-style management is the perception that people need to
Answer: B
Explanation:
McGregor's Theory X-style management is based on the assumption that employees inherently dislike work and must be coerced, controlled, or threatened with punishment to achieve goals. Under this theory, management believes that employees need to be pushed to work because they have little ambition, avoid responsibility, and prefer to be directed12.
:
Theory X and Theory Y - Wikipedia1
McGregor's X and Y Theories: Definition, Example & Limitation - Parsadi2
NEW QUESTION # 102
A company president and the vice president of operations congratulate the quality on the outstanding increase in customer satisfaction, which was the company's number one priority. The quality manager's best response is to thank them and
Answer: B
Explanation:
When the company president and the vice president of operations congratulate the quality manager on the outstanding increase in customer satisfaction, it is essential to acknowledge their praise. However, the quality manager should also recognize the collective effort of all employees in achieving this success. By suggesting that they praise the employees directly, the quality manager reinforces the importance of teamwork and shared responsibility. It encourages a positive organizational culture where individual contributions are recognized and celebrated. Reminding them that more work needs to be done or cautioning them about a singular focus on customer satisfaction may not be the most constructive response in this context1.
References: 1: The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition, Sandra L. Furterer and Douglas C. Wood, ASQ Quality Press, 2021.
NEW QUESTION # 103
A company achieving 3 4 defects per million opportunities meets which of the following commonly accepted sigma levels?
Answer: C
NEW QUESTION # 104
In an effort to reduce quality costs, a quality manager has implemented a cross-functional process improvement team. Which of the following activities should the team perform first?
Answer: A
NEW QUESTION # 105
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