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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:Salesforce-Communications-Cloud-AP
Exam Price:USD 75
Related Certifications:Salesforce Industry Cloud Credentials
Salesforce Communications Cloud
Salesforce OmniStudio Consultant
Available Languages:English
Exam Duration:105 minutes
Real Exam Qty:60
Exam Format:Multiple Choice, Multiple Select
Recommended Training:OmniStudio Learning Modules
Salesforce Trailhead - Communications Cloud
Exam Registration:Salesforce Credentials Registration
Sample Questions:Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:Online proctored exam via Salesforce authorized testing provider
Pre Condition:Recommended: Familiarity with Salesforce platform fundamentals and Industry Cloud concepts
Official Syllabus URL:https://trailhead.salesforce.com/credentials/accredited-professional

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

TopicDetails
Topic 1
  • Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2
  • Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3
  • Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q65-Q70):

NEW QUESTION # 65
An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

Answer: B


NEW QUESTION # 66
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

Answer: A,B


NEW QUESTION # 67
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

Answer: B


NEW QUESTION # 68
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

Answer: B,D


NEW QUESTION # 69
UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement

Answer: C


NEW QUESTION # 70
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