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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Enabling Fast Development15%- Agile, DevOps, and continuous integration/delivery practices
- Automation, cloud-native practices, and rapid deployment
Topic 2: Enabling Resilient Operations10%- Capacity and performance management, monitoring and event management
- Problem management, service continuity, infrastructure and platform management
Topic 3: Guiding Principles and Foundational Concepts for Velocity20%- Ethics, safety culture, lean culture, Toyota Kata
- Lean, agile, resilient, and continuous principles
- Service-dominant logic, design thinking, complexity thinking
Topic 4: Enabling Valuable Investments15%- Strategic alignment, portfolio management, business case development
- Prioritization and value assessment practices
Topic 5: Enabling Assured Conformance7%- Information security management, risk management, compliance
Topic 6: Enabling Co-Created Value8%- Relationship management, service design, service desk practices
Topic 7: High-Velocity IT Concepts and Digital Enterprise25%- Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle
- Core terms: High-velocity IT, digital organization, digital transformation, digital technology
- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q37-Q42):

NEW QUESTION # 37
Which is often a feature of a service value system for a digitally enabled organization?

Answer: B

Explanation:
A digitally enabled organization's service value system often features separate value streams for each product and service, allowing for agility, focus, and alignment of work to deliver value effectively.


NEW QUESTION # 38
An organization is converting its paper-based customer records into digital format, but has not changed how it works or how it creates value.
Which term BEST describes this?

Answer: C

Explanation:
Digitization is the conversion of analogue information or processes into digital form. Digital transformation is a broader change in an organization's operating model, culture, and value proposition enabled by digital technology; simply converting records without changing ways of working does not constitute transformation.


NEW QUESTION # 39
An organization uses digital technology to support its rapidly-changing business environment.
Software-defined Infrastructure is widely used, and the team managing the infrastructure struggles to keep up with daily operational activities.
Which technique would MOST help to resolve this situation?

Answer: D

Explanation:
AIOps applies machine learning and analytics to automate and enhance IT operations. In a highly dynamic, software-defined infrastructure environment, it helps the team cope with rapidly changing operational demands by detecting patterns, correlating events, and enabling automated responses. This reduces manual effort and improves the ability to manage high volumes of daily operational activity effectively.


NEW QUESTION # 40
A product team is analyzing how users feel while interacting with a mobile banking application, including their emotions and level of satisfaction at each touchpoint.
Which high-velocity IT objective is being addressed?

Answer: C

Explanation:
Co-created value focuses on the service experience, including both customer experience (CX) and user experience (UX). Understanding how users feel at each interaction point helps the organization design services that consumers actively want to use, and value is co-created through those interactions rather than simply delivered by the provider.


NEW QUESTION # 41
An organization has begun using its knowledge management system to store virtual server configuration files. It has also adapted its 'change enablement' and 'deployment management' practices to use infrastructure as code.
Which high-velocity IT objective is BEST supported by this?

Answer: C

Explanation:
Storing configuration files in the knowledge management system and managing them through infrastructure as code directly supports assured conformance by ensuring consistency, traceability, and compliance with policies during change and deployment activities.


NEW QUESTION # 42
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