Salesforce-Certified-Administrator Pass Test | Salesforce-Certified-Administrator Training Questions

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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Agentforce AI	8%	- Use cases and limitations - AI assistant configuration
Topic 2: Workflow/Process Automation	15%	- Approval processes - Salesforce Flow - Automation best practices
Topic 3: Sales and Marketing Applications	10%	- Campaigns and products - Lead and opportunity management - Forecasts and sales processes
Topic 4: Configuration and Setup	15%	- Profile and permission sets - Sharing model and access controls - Company and org settings - User management and security
Topic 5: Productivity and Collaboration	10%	- Activities, tasks, and events - Email and calendar integration - Chatter configuration
Topic 6: Object Manager and Lightning App Builder	20%	- Standard and custom objects - Lightning App Builder and page layouts - Fields, relationships, and schema - Lightning record pages and components
Topic 7: Service and Support Applications	10%	- Case management - Entitlements and service contracts - Knowledge and support tools
Topic 8: Data and Analytics Management	17%	- Data security and quality - Reports and dashboards - Data import/export tools - Data validation and deduplication

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Salesforce Certified Administrator Sample Questions (Q94-Q99):

NEW QUESTION # 94
Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?

A. Configure a scheduled flow in flow Builder.
B. Set up a scheduled process in Process Builder.
C. Create a workflow rule with an outbound message.
D. Use a process to update the account when it is edited

Answer: C

NEW QUESTION # 95
The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process.
Which automation tool should an administrator use?

A. Flow builder
B. Approval process
C. Validation rule
D. Workflow rule

Answer: A

NEW QUESTION # 96
The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity.
How should this be accomplished from the campaign keeping the associated campaign member history?

A. Add a contact from a campaign member detail page.
B. Delete the lead and create a new contact and opportunity.
C. Convert the lead from the campaign member detail page.
D. Clone the lead and convert the cloned record to a contact.

Answer: C

Explanation:
Explanation
To create a contact and an opportunity from a lead that is associated with a campaign, and keep the campaign member history, the administrator should convert the lead from the campaign member detail page. This will automatically create a contact, an account, and an opportunity that are linked to the campaign. Deleting, cloning, or adding a contact will not preserve the campaign member history. References:
https://help.salesforce.com/s/articleView?id=sf.campaigns_leads.htm&type=5

NEW QUESTION # 97
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?

A. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
B. Create one auto-response rule. Configure three ruleentry criteria and set a filter for case priority. Select the appropriate email template for each rule entry.
C. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.
D. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select theappropriate email template for each rule entry.

Answer: B

Explanation:
Explanation
Auto-response rules are used to automatically send email responses to lead or case submissions based on the criteria you define. You cancreate one auto-response rule per object (lead or case) and configure multiple rule entries with different criteria and actions within that rule. To meet the requirement of sending different email notifications based on case priority, you need to create one auto-response rule for cases and configure three rule entries with filters for low-priority, medium-priority, and high-priority cases respectively. Then you need to select the appropriate email template for each rule entry action. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadsautor.htm&type=5https://help.salesforce.com/s/a

NEW QUESTION # 98
The administrator at cloud kicks has been told that users are unable to add repeating tasks in salesforce.
Which two solutions the administrator use to ensure users are able to do this?
Choose 2 Answers

A. Add create Recurring series of Tasks field on Page Layouts
B. Enable creation of Recurring Tasks in Activity Settings
C. Disable shares Activities.
D. Turn on Task Notifications service.

Answer: A,B

NEW QUESTION # 99
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