EXIN ITILFNDv4인기덤프 & ITILFNDv4참고덤프

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: ITIL Practices	25%	- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc.
Topic 2: Key Concepts of Service Management	20%	- Value, outcomes, costs and risks - Products and services - Service relationships: service providers, consumers, stakeholders
Topic 3: ITIL Guiding Principles	15%	- Focus on value - Optimize and automate - Keep it simple and practical - Progress iteratively with feedback - Think and work holistically - Start where you are - Collaborate and promote visibility
Topic 4: Key Concepts of ITIL 4	15%	- Value streams and processes - Information and technology - Organizations, people and culture - Partners and suppliers
Topic 5: ITIL Service Value System	25%	- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Purpose and components of the Service Value System - Continual Improvement - Governance

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최신 EXIN ITIL ITILFNDv4 무료샘플문제 (Q292-Q297):

질문 # 292
Which practice identifies metrics that reflect a customer experience of a service?

A. Problem management
B. Service level management
C. Continual improvement
D. Service desk

정답：B

질문 # 293
What does 'change enablement' PRIMARILY focus on?

A. Changes to products and services
B. Changes to skills and competencies
C. Changes to service levels
D. Changes to organizational structure

정답：A

질문 # 294
Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and
[?].

A. IT assets
B. events
C. changes
D. known errors

정답：D

질문 # 295
Which is a purpose of the 'relationship management' practice?

A. To protect the information needed by the organization to conduct its business
B. To be the entry point and single point of contact for the service provider with all of its users
C. To identify, analyze, monitor, and continually improve links with stakeholders
D. To systematically observe services and service components

정답：C

질문 # 296
A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A. Communicate so that the audience will hear
B. Adopt a practice which is easy to follow
C. Re-use nothing from the current state
D. Understand that fast does not mean incomplete

정답：B

설명：
This principle emphasizes the importance of simplicity in processes and practices, ensuring they are practical and easy to implement.

질문 # 297
......

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ITILFNDv4참고덤프: https://www.itcertkr.com/ITILFNDv4_exam.html