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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Digital Customer Service (DCS)	20%	- Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment
Topic 2: Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - SmartText, hotkeys and audit features - Application Composer and extensions
Topic 3: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 4: Omnichannel Communications	15%	- Work routing and queue setup - Media toolbar and agent notifications - Email, chat and CTI configuration
Topic 5: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage
Topic 6: Service Request Management	25%	- SR creation, lifecycle and processing - Milestones and action plans - SR categories, assignment rules and routing - Service catalog and entitlements

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q47-Q52):

NEW QUESTION # 47
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
B. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
C. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
D. The only Vertical Toolbar that you can enable is the Notifications Toolbar.

Answer: C

NEW QUESTION # 48
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
B. You must retrieve large volumes of data through a REST API endpoint.
C. You can download large volumes of SR data from the Analytics interface.
D. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

Answer: A,C

NEW QUESTION # 49
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
B. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
C. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
D. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.

Answer: B

NEW QUESTION # 50
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Enable new locales for the languages to be used and provision designated users to translate the articles.
B. Modify the original base locales of the articles to match the target language.
C. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
D. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.

Answer: A

NEW QUESTION # 51
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A. Manage Service Request Resolutions
B. Manage Service Request Products
C. Manage Service Request Categories
D. Manage Service Request Status Values
E. Manage Service Request Severities
F. Manage Service Request Queue

Answer: B,C,D,F

NEW QUESTION # 52
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