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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage collaboration communications systems25%- Monitor and troubleshoot meetings and conferencing
  • 1. Monitor meeting quality
  • 2. Use Teams Admin Center for diagnostics
  • 3. Monitor Teams Rooms health
  • 4. Analyze meeting usage reports
  • 5. Troubleshoot audio/video issues
- Manage compliance and security
  • 1. Manage security and compliance for Teams Phone
  • 2. Configure recording policies
  • 3. Configure information barriers
  • 4. Configure retention policies for calls and meetings
  • 5. Configure compliance recording
- Monitor and troubleshoot Teams Phone
  • 1. Use Call Quality Dashboard (CQD)
  • 2. Monitor SBC health
  • 3. Troubleshoot call issues
  • 4. Monitor call quality
  • 5. Analyze call analytics
- Manage reporting and analytics
  • 1. Monitor user adoption analytics
  • 2. Generate call quality reports
  • 3. Use Teams Admin Center reports
  • 4. Analyze usage reports
Topic 2: Configure and manage Teams Phone25%- Configure Teams Phone
  • 1. Configure location-based routing
  • 2. Configure caller ID policies
  • 3. Configure calling policies
  • 4. Configure call hold music
  • 5. Configure call park policies
- Configure emergency calling
  • 1. Configure emergency calling policies
  • 2. Configure dynamic emergency calling
  • 3. Configure emergency locations
  • 4. Manage emergency calling licenses
- Configure and manage PSTN connectivity
  • 1. Configure voice routing policies
  • 2. Configure Direct Routing
  • 3. Manage SBC (Session Border Controllers)
  • 4. Configure Teams Calling Plans
  • 5. Configure Operator Connect
Topic 3: Configure and manage Teams meetings and conferencing20%- Configure and manage Teams Rooms and devices
  • 1. Manage Teams Rooms devices
  • 2. Plan for Microsoft Teams Rooms
  • 3. Configure Teams Rooms accounts
  • 4. Manage Teams certified devices
  • 5. Configure Teams panels
- Configure and manage webinars and live events
  • 1. Manage live event policies
  • 2. Configure event group roles
  • 3. Manage attendee engagement features
  • 4. Configure webinar settings
- Configure and manage meeting experiences
  • 1. Manage meeting policies
  • 2. Configure live captions and transcription
  • 3. Configure audio conferencing
  • 4. Configure meeting settings
  • 5. Configure meeting templates
Topic 4: Plan and design collaboration communications systems30%- Plan and configure Teams meetings and conferencing
  • 1. Plan for webinars and town halls
  • 2. Configure meeting policies
  • 3. Plan for Microsoft Teams Rooms
  • 4. Plan for Teams meetings and live events
  • 5. Configure conferencing bridges
- Plan and configure network settings for Microsoft Teams
  • 1. Configure network ports and protocols
  • 2. Plan for network topology and connectivity
  • 3. Plan for network bandwidth requirements
  • 4. Implement quality of service (QoS)
  • 5. Plan and configure network settings for media traffic
- Plan and configure Teams Phone
  • 1. Configure call queues and auto attendants
  • 2. Configure emergency calling policies
  • 3. Plan for Teams Phone deployments
  • 4. Plan for Teams Phone with PSTN connectivity
  • 5. Configure Teams Phone policies

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Microsoft Collaboration Communications Systems Engineer Sample Questions (Q90-Q95):

NEW QUESTION # 90
Hotspot Question
You have a Microsoft Teams Phone deployment.
You need to enable a user named User1 to use the Shared Calling feature.
How should you complete the PowerShell command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
New-CsTeamsSharedCallingRoutingPolicy -Identity User1 -
EnterpriseVoiceEnabled $true
Command: New-CsTeamsSharedCallingRoutingPolicy
Parameters: -Identity User1 -EnterpriseVoiceEnabled $true
New-CsTeamsSharedCallingRoutingPolicy: This command creates a new shared calling routing policy, which is required to enable Shared Calling.
-EnterpriseVoiceEnabled $true: Enables Enterprise Voice, which is necessary for making and receiving PSTN calls.


NEW QUESTION # 91
You are deploying a Teams Rooms on Windows device.
You need to enable public preview to test newly released beta features.
What should you do?

Answer: B

Explanation:
Option <EnablePublicPreview> Disabled by default. If true, public preview is enabled and end- users can access features in public preview on enabled Teams Rooms.
https://learn.microsoft.com/en-us/microsoftteams/rooms/xml-config-file


NEW QUESTION # 92
You are configuring the new call queue to replace the response group.
Which setting should you disable to ensure that the agents can receive calls from the call queue?

Answer: D

Explanation:
Topic 3, Contoso, Ltd. (NEW)
Overview
Contoso, Ltd. is an international manufacturing company that has 2,000 employees.
Contoso currently uses a third-party meeting service. The company plans to migrate the meeting service to Microsoft Teams and replace all legacy video teleconferencing [VTC) devices.
Contoso has offices in Toronto. New York. Rome, and London. The company has a global sales team that works remotely.
The on-premises network contains an Active Directory Domain Services (AD DSJ forest named contoso.com.
Contoso has a Microsoft 365 subscription. All users are licensed for Microsoft 365 E5 and Teams Premium. All users are enabled for Teams Phone by using Operator Connect.
The contoso.com domain syncs to Microsoft 365 by using Azure AD Connect cloud sync. All users use the Microsoft Authenticator app for multi-factor authentication (MFA) to cloud services.
A Microsoft Surface Hub device is deployed to the boardroom in each office.
The reception area at the Toronto office is configured to use a phone number of +14165555555 in Teams.
Contoso identifies the following issues:
* A user in the London office cannot locate the recorded files from a recurring Teams meeting.
* Executives in the New York office report having to use Microsoft Authenticator to access their Microsoft OneDrive files from the Surface Hub.
* A user in the Toronto office reports receiving incoming calls while attending Teams meetings instead of having calls sent automatically to voicemail.
Contoso plans to implement the following changes:
* Deploy a new Teams-certified endpoint to all the boardrooms and huddle spaces in all the offices.
* Start a pilot project to deploy an Intelligent Speaker to the boardroom in the Rome office and evaluate transcription and voice attribution capabilities.
* Deploy a Teams shared device to the lunchroom in the Toronto office. Calls placed to +1416S5555SS must ring in both the reception area and the lunchroom.
Contoso identifies the following technical requirements:
* The endpoint deployed to each boardroom must include a console on the table. The endpoint must automatically invite the existing Surface Hub when joining a Teams meeting.
* The sales team must be able to temporarily sign in to the endpoints deployed to the huddle spaces to respond to Teams messages and 3ttend video calls.
* The endpoints deployed to the huddle spaces must allow only outbound emergency calls when a user is NOT signed in.
* During Teams meetings, the sales team must have a watermark displayed on shared content.


NEW QUESTION # 93
You have a Microsoft Teams Phone deployment.
You plan to proactively monitor the health of Teams phones.
You need to ensure that if a phone is offline, an alert is posted to a Teams channel named IT Support.
What should you do from the Microsoft Teams admin center?

Answer: C


NEW QUESTION # 94
Case Study 1 - Litware, Inc
Overview
Litware, Inc. is an online retailer.
Litware is replacing its telephony platform with Microsoft Teams Phone.
Currently, all users are assigned Microsoft 365 E3 licenses.
Existing Environment
Telephony Environment
The existing telecommunications system has several third-party IP-PBXes at the corporate and warehouse sites. Currently, the PBXes are linked through the corporate WAN and an inter-office dial plan is in place.
A unique PSTN direct inward dial (DID) is assigned to each user. The last five digits of each DID are used as an extension.
Litware piloted Microsoft Skype for Business Server Enterprise Voice, but has since decided to migrate directly to Teams Phone. During the pilot, a response group was created, and the response group is still in use. Agents in the response group use Skype for Business Server- certified handsets.
Locations
Litware has global retail stores and datacenters.
The telephony topology contains the following four types of sites:
Corporate sites
The corporate sites contain information workers who collaborate by using the Teams desktop client and SharePoint Online.
The reception desk at each corporate site has an analog intercom with an integrated door control.
Each intercom connects to an existing PBX by using an FXS Analog Telephony Adapter (ATA).
SIP trunks are delivered directly to the site by using a resilient WAN that connects directly to the on-site PBX solution.
Warehouse sites
The warehouse sites are critical to the business. Users at these sites use either the Teams desktop client or the Teams mobile client.
Each warehouse has a public announcement (PA) system that connects to the PBX by using a SIP ATA, along with the sites' existing ISDN trunks.
Currently, users at the company's warehouse in Georgia can call the PA system by dialing
123456.
All calls to emergency services from the warehouses are played over the warehouses' PA system automatically.
WAN connectivity at the warehouses can be unreliable, so local PSTN connectivity is preferred as compared to centrally hosted connectivity.
Retail sites
Each retail site has only one or two desk phones and a specialized point of sale (POS) computer that cannot run the desktop or web versions of the Teams client.
Users at the retail sites have the Teams app and an associated data plan installed on their mobile device.
Currently, each retail uses a managed SD-WAN appliance to connect to both the internet and the corporate WAN.
The users report that in the event of an internet outage at the retail sites, they can use their mobile devices, which have strong reception.
Requirements
Planned Changes
Litware plans to implement the following changes:
Maintain the existing emergency call PA integration.
Replace the existing IP-PBX solutions by using Teams Phone.
Consolidate all its PSTN trunks by using region-specific datacenters, whenever possible During the planned deployment of Teams Phone, Litware will open a new retail site in the United Kingdom that will have five users. Litware does not have any existing telephony in the United Kingdom. Management at the new retail site wants to use Microsoft Teams Calling Plans for the users.
You are opening a new warehouse site in Melbourne. The new warehouse will connect to a phone carrier by using a Session Border Controller (SBC). Dialing rules are an area code of two digits beginning with a zero followed by a subscriber number of eight digits. For example, an
E.164 number of +61370105550 will be translated to 03 7010 5550 and +61255505550 will be translated to 02 5550 5550.
Technical Requirements
Litware identifies the following technical requirements:
Minimize the amount of voice traffic over the WAN.
Whenever possible, use natively supported Teams solutions.
Avoid replacing existing analog device adapters and SIP phones.
Assign a Microsoft 365 Phone System license to all the users listed in a CSV file.
Ensure that the retail sites can place and receive calls in the event of a WAN failure.
Assign a phone number of +61370105550 to a user named User1. User1 is located at a corporate site.
Ensure that the warehouse sites maintain calling in the event of an internet outage or Teams service failure.
Provide users at the United Kingdom retail site with phone numbers. The users must only be allowed to make in-country calls.
Replace the response group from the Skype for Business Server Voice Enterprise pilot with a call queue. The agents must be able to use their existing handset.
You need to recommend a PSTN solution for the Teams Phone deployment at the retail sites.
The solution must meet the technical requirements.
What should you include in the recommendation?

Answer: B

Explanation:
Management at the new retail site wants to use Microsoft Teams Calling Plans for the users.


NEW QUESTION # 95
......

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