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| Section | Weight | Objectives |
|---|---|---|
| Clinical Data Model and Interoperability | 20% | - Understand the clinical data model - Explain interoperability and FHIR integration - Configure clinical objects and relationships |
| Patient Engagement and Clinical Operations | 30% | - Configure patient timelines and milestones - Implement care plans and care teams - Manage clinical encounters and assessments - Configure patient management workflows |
| Provider Relationship Management | 15% | - Implement provider search and matching - Configure provider network management - Manage referral management |
| Health Cloud Analytics and Reporting | 15% | - Configure Health Cloud reports and dashboards - Implement clinical analytics - Utilize Health Cloud for operational insights |
| Health Cloud Basics and Administration | 20% | - Explain the capabilities of Health Cloud - Configure Health Cloud settings and custom metadata - Manage Health Cloud permissions and sharing |
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NEW QUESTION # 18
Bloomington Caregivers is implementing Home Health scheduling with Health Cloud. It must ensure that those who need to schedule the visits have the right permission set license.
Which permission set license should a consultant assign in this scenario?
Answer: A
Explanation:
To implement Home Health scheduling with Health Cloud, a consultant should assign Healthcare Visit Manager permission set license to users who need to schedule visits. This permission set license grants users access to objects and fields related to home health visits, such as Service Appointment, Service Resource, Service Territory, Service Report Template, etc7. This permission set license also enables users to use Salesforce Scheduler for Health Cloud feature, which allows users to schedule home health visits based on various criteria, such as availability, location, skills, etc8. Field Dispatch Scheduler, Manage Home Health, or Execute Health Scheduling are not permission set licenses that can fulfill this scenario.
NEW QUESTION # 19
A healthcare provider with multiple clinics and specialties is struggling to manage its appointment scheduling process efficiently. Patients are experiencing long wait times on the phone andwant to leverage self-service options.
Which three Health Cloud capabilities should a consultant recommend configuring to provide a solution to improve patient satisfaction?
Choose 3 answers
Answer: A,B,E
Explanation:
To improve appointment scheduling and provide patient self-service, these three Health Cloud features should be configured:
* Experience Cloud for Health Cloud:
* Allows creation of patient-facing portals for self-service appointment booking and information access.
* Extract:
"Experience Cloud enables self-service portals for patients, supporting appointment scheduling and other interactions." (Source: Administer Health Cloud - Experience Cloud)
* Intelligent Appointment Management:
* Offers advanced scheduling features and automation to reduce wait times and manual booking.
* Extract:
"Intelligent Appointment Management in Health Cloud supports both self-service and agent-assisted scheduling workflows." (Source: Administer Health Cloud - Intelligent Appointment Management)
* Provider Search:
* Lets patients find the right clinic or provider based on specialty, availability, and other criteria.
* Extract:
"Provider Search empowers patients to search for providers and book appointments online through self- service portals." (Source: Administer Health Cloud - Provider Search)
* Why not A or D?
* Intelligent Form Readeris used for document capture, not for scheduling or self-service.
* Assessments and Recommendationsare used for care management, not scheduling.
NEW QUESTION # 20
A customer that already has Service Cloud is onboarding a new business unit, which needs to use Health Cloud.
Which three organization-wide default settings should an administrator change to ensure the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI)?
Choose 3 answers
Answer: B,C,D
Explanation:
When onboarding a new business unit to Health Cloud while protecting sensitive data for the existing Service Cloud users, adjusting Organization-Wide Defaults (OWD) is critical.
Recommended Settings:
Health Details to Controlled by Parent or Private:
Ensures that only users with appropriate access to parent records (e.g., Person Accounts or Cases) can view sensitive health-related information.
Person Accounts to Private:
Restricts visibility of patient data at the account level, limiting access to users within the appropriate Health Cloud business unit.
Related Clinical Objects to Controlled by Parent or Private:
Applies restricted access to clinical objects like care plans, conditions, and encounters to ensure that PHI is not accessible to Service Cloud users.
Why Other Options Are Less Suitable:
B . Account and Contract to Private: Relevant for managing non-healthcare data but not directly tied to PHI protection.
D . Contact to Controlled by Parent: While this helps manage access to contact data, it does not address broader clinical objects or PHI.
Reference:
Salesforce Health Cloud Security Best Practices
NEW QUESTION # 21
A customer is looking to implement Discovery Framework to manage their intake and clinical assessments.
Which three capabilities should a consultant configure with Health Cloud out-of-the-box to enhance their assessment functionality?
FHIR Question Bank
Answer: A,B,D
Explanation:
To enhance their assessment functionality with Discovery Framework, a consultant should configure the following capabilities with Health Cloud out-of-the-box:
Using Previously Submitted Responses: This capability allows users to pre-populate assessment questions with responses from previous assessments, saving time and effort. Users can also edit the responses if needed1.
Digital Signature Capture: This capability allows users to capture electronic signatures from patients or other parties on the assessment form, ensuring consent and compliance. Users can also view and download the signed document as a PDF file2.
Adding a QR Code: This capability allows users to generate a QR code for the assessment form, which can be scanned by patients or other parties to access and complete the assessment on their mobile devices. Users can also track the status of the QR code and send reminders if needed3. FHIR Question Bank or SMS Assessment Completion are not capabilities that are available with Health Cloud out-of-the-box.
NEW QUESTION # 22
Bloomington Caregivers has created and tested its first care plan template In a sandbox, which Includes problems, goals, and tasks. The company has deployed this template to its final environment using Data Loader.
Which two steps should a consultant recommend, following this deployment, to enable users to successfully leverage this new template?
Choose 2 answers
Answer: B,D
Explanation:
After deploying a care plan template to the final environment, it is crucial to perform the following steps to ensure users can successfully leverage it:
* Activate the New Care Plan Template (A):
* After deployment via Data Loader, the care plan template remains inactive by default. You must activate it in the final environment to make it available for users to apply to patient cases.
* Activation ensures that care providers can use the template to assign care plans that include problems, goals, and tasks to their patients.
* Confirm User Access to Care Plan Objects (B):
* Users need the appropriate permissions to access care plan objects (e.g., Problems, Goals, and Tasks). Verify and assign the correct profiles or permission sets to ensure users can view, edit, and apply these components within the care plan template.
Why Other Options Are Incorrect:
* C. Conduct end-user training on the use of the care plan template:While beneficial for user adoption, training is not a technical or mandatory step to enable users to leverage the template post- deployment.
* D. Activate the problems, goals, and tasks associated with the template:Individual components like problems, goals, and tasks are activated as part of the template. Activating the template itself (Option A) suffices.
References:
Administer Health Cloud
Salesforce Documentation on Care Plan Template Management
NEW QUESTION # 23
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