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Peoplecert ITIL-4-Specialist-High-velocity-IT 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
トピック 2	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
トピック 3	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
トピック 4	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
トピック 5	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam 認定 ITIL-4-Specialist-High-velocity-IT 試験問題 (Q12-Q17):

質問 # 12
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

A. Service relationship management
B. Service consumption
C. Service provision
D. Service offering

正解：A

質問 # 13
Which statement about the onboarding of services is CORRECT?

A. Onboarding does not require customer involvement
B. The onboarding process is optional for new services
C. Onboarding should be conducted after the service is operational
D. The onboarding should be planned during the design of the service

正解：D

質問 # 14
A development team has too much work in progress. Features are started quickly, but many remain unfinished for long periods, causing delays and confusion.
Which technique would BEST help the team improve flow?

A. Chaos engineering
B. Shift-left testing
C. Service level management
D. Kanban

正解：D

解説：
Kanban is specifically designed to improve flow by visualizing work, limiting work in progress, and helping teams identify bottlenecks. In this scenario, the problem is not lack of effort but poor flow discipline. Too much simultaneous work causes delay, context switching, and reduced throughput.
Chaos engineering is for resilience testing. Shift-left testing improves early quality control. Service level management focuses on agreed service targets. None of those addresses the core issue as directly as Kanban.
Therefore A is the best answer.
=========

質問 # 15
A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?

A. Analyze customer feedback to understand and address unmet expectations
B. Focus on technical excellence to further improve services
C. Identify ways to improve service levels, and discuss the cost of these improvements with the customers
D. Provide additional training to customers on using the service

正解：C

質問 # 16
An organization is undergoing a digital transformation and is conducting a strategic analysis of its customers' needs. The organization uses agile methods to manage its digital products and a more traditional waterfall approach to manage its legacy systems. The organization is also considering introducing new products and services.
Which is the BEST way for this organization to undertake this analysis?

A. Use a single standardized approach for all customer needs analysis
B. Perform a detailed gap analysis of current and future customer needs
C. Develop models that help analysts perform tasks that are appropriate for a given context
D. Focus on digital products and defer legacy systems analysis

正解：C

質問 # 17
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