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| Certification Vendor: | BCS (The Chartered Institute for IT) |
|---|---|
| Exam Name: | BCS Practitioner Certificate in Business Analysis Practice v5.0 |
| Exam Number: | BAPv5 |
| Exam Price: | Varies by region and provider (typically ~£180–£250 range) |
| Related Certifications: | BCS Foundation Certificate in Business Analysis BCS Practitioner Certificate in Requirements Engineering BCS Practitioner Certificate in Modelling Business Processes |
| Real Exam Qty: | 40 multiple-choice questions |
| Available Languages: | English |
| Certificate Validity Period: | Lifetime (no formal expiry) |
| Exam Format: | Multiple-choice, Scenario-based questions, Closed book |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26/40) |
| Recommended Training: | Business Analysis Practice Training Overview BCS Accredited Training Courses |
| Exam Registration: | BCS Official Certification Page BCS Exam Booking Portal |
| Sample Questions: | BCS BAPv5 Sample Questions |
| Exam Way: | Online proctored or approved test centre (depending on provider) |
| Pre Condition: | No formal prerequisites, but BCS Foundation Certificate in Business Analysis or equivalent knowledge is recommended. |
| Official Syllabus URL: | https://www.bcs.org/qualifications-and-certifications/certifications-for-professionals/business-analysis/ |
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NEW QUESTION # 36
A retail store is looking to build an enhanced online presence. They currently have a limited e-commerce capability, with products listed online but no integration with their inventory system. They want to improve their online shopping experience and fully integrate their other applications with the website.
Which of the following actions would be performed as part of a gap analysis?
Answer: E
Explanation:
The documentation defines gap analysis as exploring the differences between a current state ("as is") and a desired future state ("to be"). The emphasis is on understanding where the organisation wants to be and, by comparing with the current situation, identifying what needs to change to reach that target state. It also states that the outcome of gap analysis is a list of business requirements to be delivered-typically phrased at the "what" level rather than prescribing detailed solutions.
In this scenario, the retailer's desired future state includes a more capable online experience and integration with inventory and other applications-this is fundamentally a change in capability. Therefore, identifying new and improved business capabilities (and capturing them in a target view such as a Target Operating Model) is exactly the kind of work performed in gap analysis: it clarifies what the future business system must be able to do, so gaps against the current capabilities can be identified and addressed.
By contrast, a Gantt chart (A/B) is delivery planning, not gap analysis; a RACI matrix (C) is a responsibilities definition; and brainstorming (D) is an idea-generation technique that may help option creation but is not the core "compare as-is to to-be and identify gaps" activity.
NEW QUESTION # 37
A report has been created into improving the scheduling of physio appointments at a major hospital An extract reads
'The scheduling team have a strong set of skills that will not need to be updated However, the team should be split into two. one dealing with inpatients and one with outpatients The introduction of a new telephony software and an online booking system will also require changes to the process' How might these changes be BEST presented to communicate with the scheduling team'?
Answer: A
Explanation:
A prototype is a simplified version of a proposed system or product that can be used to demonstrate its functionality and usability to the stakeholders. A prototype can be useful for communicating changes that involve new technology or software, as it allows the users to interact with the system and provide feedback. Therefore, option D is the best choice, as it would allow the scheduling team to see how the new telephony software and online booking system would work and how they would affect their process. Option A is not a good choice, as a business process model is a graphical representation of the activities, inputs, outputs and resources involved in a business process. It would not show how the new software would work or how the team would be split. Option B is not a good choice, as a business activity model is a high-level view of the business activities that take place within an organisation. It would not show the details of the scheduling process or the new software. Option C is not a good choice, as POPIT is an acronym for People, Organisation, Process, Information and Technology. It is a framework for taking a holistic view of a business situation, but it is not a tool for communicating changes.
NEW QUESTION # 38
You are a project manager tasked with leading the development of a new mobile application for a local community organisation. You realise the importance of understanding the various stakeholders and decide to utilise the power/interest grid analysis technique.
Which of the following steps is not typically involved in conducting a power/interest grid analysis?
Answer: A
Explanation:
The documentation describes the power/interest grid as a technique for analysing stakeholders, then using the analysis to plan management actions. It states that it is important to plot stakeholders where they actually are (not where you would like them to be), and then to explore strategies for managing them in their current positions or for moving them to more advantageous positions. It also emphasises that stakeholder analysis must be a continuing activity throughout the project, with the team watching for changes and re-evaluating strategies accordingly-this supports regular review of the grid.
Where option D differs is that it describes implementation of engagement strateggement actions is part of stakeholder management execution, which follows from the analysis rather than being a step "in conducting the analysis" itself. The text makes this separation clear: after plotting positions, up for managing stakeholders and the approach to take; the subsequent engagement is what the team then does based on that plan.
So A and B are explicitly in the technique guidance, and C aligns with the "continuing activity" requirement. D is the step that moves beyond the analysis activity into carrying out the management actions, making it the best choice for "not typically involved in conducting the analysis." ION NO: 65 A business case has been developed for the introduction of a new customer service platform. In the "Impact Assessment" section, which key factor should the business analyst highlight to communicate the potential organisational changes resulting from the platform's implementation?iomer service efficiency and employee workflow.
B . Discuss the usability of the recommended application and software requirements.
C . Review potential vendors including past experience in the industry and their financial stability.
D . Detail the operating system and solution architecture of the new platform.
Answe r: A
The business case "Impact assessment" section is used to explain what will happen to the organisation if the proposed option is adopted-not just the financial costs and benefits. The documentation states that, in addition to costs and benefits, the business case should explore organisational impacts, some of which may have costs attached and some of which are simply consequences of change. It gives concrete examples such as changes to organisation structure (e.g., reorganising departments, creating new roles like a single customer point of contact, or moving from specialist to generalist roles) and the effects on interdepartmental relationships and working patterns.
Option A best mause "customer service efficiency and employee workflow" directly communicates the operational and people/process impacts that typically accompany a new customer service platform-how work will be performed, how staff will interact, and what the service outcomes may be. This is exactly the kihange decision-makers need surfaced in an impact assessment so they can plan mitigation and change management (e.g., handling disruption, new responsibilities, revised collaboration).
Options B and D focus on technical solution detail, and C focuses on vendor evaluation-none of these are the core purpose of an "impact assessment" section as defined in the business case guidance.
NEW QUESTION # 39
A business case contains the following in its management summary:
'The recommended option meets the new regulatory requirements. It will ensure our products remain in the marketplace and be the first to receive compliance certification, which will enhance our reputation as the market leader New business policies and processes will be introduced, which may temporarily reduce productivity. The action plan will be communicated to all staff at the next monthly meeting?
Which TWO categories of costs and benefits are described in this extract?
Answer: A,E
Explanation:
Explanation
A cost is an expenditure or sacrifice incurred or expected to be incurred as a result of a business change. A benefit is an advantage or improvement that is gained or expected to be gained as a result of a business change. Costs and benefits can be classified as tangible or intangible, depending on whether they can be measured in monetary terms or not. Therefore, options B and D are correct answers, as they describe intangible costs and benefits that are not easily quantified or valued. Intangible costs include the temporary reduction in productivity due to the introduction of new business policies and processes. Intangible benefits include the enhancement of the company's reputation as the market leader due to being the first to receive compliance certification. Option A is not a correct answer, as tangible costs are not described in the extract.
Tangible costs are those that can be measured in monetary terms, such as the cost of purchasing new equipment or hiring new staff. Option C is not a correct answer, as tangible benefits are not described in the extract. Tangible benefits are those that can be measured in monetary terms, such as the increase in revenue or decrease in expenses.
References: BCS Practitioner Certificate in BAP Specimen, page 20.
NEW QUESTION # 40
A Housing Association has received press attention due to the poor state of its properties and the difficulties tenants experience in getting repairs done. It recently released the following press statement:
"It's vital to us that our tenants live in good quality accommodation and that any problems are addressed in a timely manner. To this end we are launching an initiative to completely overhaul our maintenance strategy and operation." Which two of the following should the Housing Association consider as targets to measure their performance against this press statement?
Answer: A,D
Explanation:
The statement commits to two outcomes: good quality accommodation and repairs addressed in a timely manner. The documentation emphasises that performance targets and measures must be chosen carefully and should reflect not only internal views but also customer expectations; otherwise performance may look "fine" internally while failing customers. It also stresses that KPIs/targets should be SMART and monitored regularly.
Option A provides a clear, measurable proxy for property condition: if emergency repairs are needed in a high proportion of properties, that indicates poor underlying condition and reactive maintenance. Setting a target like "no more than 5%" directly measures progress toward "good quality accommodation." Option C translates tenant experience into a clear target: limiting complaints about condition/repairs to a defined maximum per month is specific and measurable, and it reflects the customer perspective that the press statement is trying to reassure.
Option B is a valid measure but it is not defined as a target (it has no threshold), so it is less aligned to the question asking for "targets to measure performance against." Option D measures media coverage, which is indirect and can be influenced by factors outside operational performance; it is not a reliable operational KPI for accommodation quality or repair timeliness. Therefore, A and C are the best targets.
NEW QUESTION # 41
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