Salesforce-Communications-Cloud Valid Exam Questions | Salesforce-Communications-Cloud High Quality

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q28-Q33):

NEW QUESTION # 28
UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A. Fields
B. Price lists
C. Pricing plan
D. Attribute
E. Calculation Matrix

Answer: A,D,E

NEW QUESTION # 29
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A. Implement a callout orchestration item to execute a request on the fulfillment system for activation
B. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
C. Implement a milestone orchestration item to execute request on the fulfillment system for activation
D. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details

Answer: A

NEW QUESTION # 30
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

A. Time Plan
B. Promotions
C. Discount
D. Offering

Answer: B

Explanation:
For introducing a limited-time offer with a 10% discount for three months, configuring Promotions (B) in Salesforce Communications Cloud is the most appropriate solution. Promotions allow for the creation of time- bound offers that can be applied automatically or manually to applicable orders, providing flexibility and control over discount application.References:Salesforce Communications Cloud documentation on promotions and discount management

NEW QUESTION # 31
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
B. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
C. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
D. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
E. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.

Answer: A,C,E

NEW QUESTION # 32
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer.
However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
B. Model the router as an attribute of the business internet offer with a default value of 'included'
C. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
D. Model the router technical product and decompose it from the business internet offer.

Answer: D

Explanation:
If the router included in the business internet offer has no commercial significance, it should be modeled as a technical product and decomposed from the business internet offer. This approach keeps the commercial offer clean and focused on significant elements while ensuring the necessary technical components are included in the order for fulfillment purposes.References:Salesforce Industries Order Management (OM) documentation on product modeling and decomposition.

NEW QUESTION # 33
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