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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Customer Success Foundation	10%	- Explain the stages of the customer lifecycle - Describe recurring revenue financial terms - Explain recurring revenue financial implications - Define customer experience
Business Acumen	30%	- Describe renewal cycle and risk action planning - Evaluate products and services to meet customer goals - Interpret key financial terms (e.g., CAPEX, OPEX)
Cisco Tools and Processes	20%	- Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing
Roles and Responsibilities	30%	- Explain renewals tasks and success metrics - Describe Renewals Manager role and integration
Customer Success	10%	- Define customer success - Explain customer journey & IT purchasing models

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Cisco Renewals Manager Sample Questions (Q52-Q57):

NEW QUESTION # 52
What is the Cisco Services Partner Program (CSPP) objective?

A. maximizes Cisco's profits by requiring partners to sell only Cisco-branded services
B. trains partners to develop and sell their own independent services without any backing from Cisco
C. allows the partner to focus on recurring revenue while earning performance-based incentives C eliminates all barriers throughout the customer lifecycle

Answer: C

NEW QUESTION # 53
What are Cisco's four steps to higher renewals?

A. Align, Simplify, Automate, Build a practice
B. Investigate, Diversity, Personalize, Initiate a strategy
C. Analyze, Implement, Regulate, Maintain consistency
D. Plan, Streamline, Digitize, Establish routine

Answer: A

NEW QUESTION # 54
Which two actions can a partner or customer perform within CCW-R? (Choose two.)

A. order new services
B. change Customer Address
C. set up billing
D. download hardware, software and services datasheets
E. view and manage their contracts

Answer: B,E

NEW QUESTION # 55
What is the future state goal of licensing at Cisco?

A. Right to use
B. Classic PAK
C. Smart License
D. Standby License

Answer: C

NEW QUESTION # 56
A portfolio shows a consistently declining OTRR over the past three quarters. The RM reviews operational habits across the renewal team. Which leading indicator identifies the cause of this trend?

A. Declining iARR across the customer base
B. Insufficient T-120 pipeline coverage and late IB reconciliation
C. Low ACV growth due to a lack of Premium Services attach
D. Declining customer satisfaction scores resulting from poor product adoption

Answer: B

Explanation:
A sustained decline in OTRR (On-Time Renewal Rate) points to a failure to complete eligible renewals within the required renewal window. The strongest leading operational indicator is therefore insufficient T-
120 pipeline coverage combined with late Installed Base (IB) reconciliation.
Cisco's current Renewals Manager v2.0 blueprint explicitly requires RMs to prioritize renewal activities at the T-120, T-90, T-60, and T-30 operational checkpoints, evaluate IB accuracy for quote readiness, and execute commercial activities that maximize OTRR. These objectives establish a direct operational chain:
early pipeline visibility # accurate IB # quote readiness # timely customer engagement # successful on-time booking.
If opportunities are not identified and worked adequately at T-120, the team enters later checkpoints with insufficient preparation time. Late IB reconciliation compounds the problem because inaccurate coverage, contract, entitlement, or subscription information can delay quote generation and require remediation close to expiration. Cisco also requires RMs to use PXP data to prioritize the renewal pipeline and track partner KPIs.
Option A may indicate adoption-related renewal risk but does not specifically diagnose an operational pattern of late renewals. Option B concerns expansion and ACV growth, not OTRR execution. Option C is principally a financial outcome rather than an upstream operational indicator.
Therefore, D is correct.

NEW QUESTION # 57
......

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