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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Migration and Change Management5%- Migration planning
  • 1. Transition from other platforms
  • 2. Data migration strategies
- Adoption and enablement
  • 1. Training and change management plans
  • 2. Best practices for Slack adoption
Topic 2: Security18%- Authentication and access
  • 1. Single Sign-On (SSO) configuration
  • 2. Domain verification and auto-provisioning
- Slack security and compliance
  • 1. Data Loss Prevention (DLP)
  • 2. Retention policies and export
  • 3. Enterprise Key Management (EKM)
Topic 3: Governance and Administration20%- Workspace administration
  • 1. Workspace settings and policies
  • 2. Guest access management
  • 3. Roles and permissions
- Governance framework
  • 1. Acceptable use policies
  • 2. Channel management policies
  • 3. Data governance and compliance
Topic 4: Workflows and Integrations12%- Integrations and apps
  • 1. Third-party integrations
  • 2. App management and distribution
- Workflow Builder
  • 1. Custom workflow templates
  • 2. Automate routine processes
Topic 5: Channel Strategy25%- User Groups and permissions
  • 1. Default channels and channel management policies
  • 2. User Group creation and management
- Channel architecture design
  • 1. Public vs. private channel strategy
  • 2. Channel segments and cross-org channels
  • 3. Channel naming conventions and organization
Topic 6: Discovery20%- Stakeholder analysis
  • 1. Conduct discovery workshops
  • 2. Identify key stakeholders and decision-makers
- Gather requirements
  • 1. Identify current workflows and pain points
  • 2. Understand business goals and collaboration needs

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Salesforce Certified Slack Consultant Sample Questions (Q54-Q59):

NEW QUESTION # 54
A legal firm using Slack needs to ensure that their communication aligns with the requirements of legal hold for potential litigation. Which Slack feature is most appropriate for them to utilize?

Answer: B

Explanation:
Compliance Exports are crucial for legal firms as they allow for the preservation of electronic communications, which is essential for meeting the requirements of legal hold during investigations.


NEW QUESTION # 55
If a client needs specific custom integrations developed for their Slack workspace, who should ideally take on this task?

Answer: A

Explanation:
Custom integrations should ideally be developed by the Partner's development team, as they have expertise in creating Slack integrations. Collaboration with the client's technical team is crucial to ensure that the integrations meet the specific needs and requirements of the client.


NEW QUESTION # 56
Which Salesforce platform feature is used to automate actions across Slack and Salesforce?

Answer: A

Explanation:
Salesforce Flow is used to automate processes and actions, including triggering notifications and updates to Slack based on changes to Salesforce data.


NEW QUESTION # 57
Your client is preparing to launch Slack and wants to know if they should have admins create channels or allow users to create channels once they join.
Which response reflects channel strategy best practices?

Answer: D

Explanation:
The correct answer is C . Slack channel strategy should reflect how work actually happens, and organic channel creation is a core part of that model. Channels are most effective when teams create them around real projects, decisions, customers, functions, incidents, communities, or workflows instead of waiting for admins to centrally manufacture every collaboration space. Option A is too loose because "customize their own channels" without strategy can lead to inconsistency and channel sprawl. Option B is too restrictive; forcing admins to create all project channels slows collaboration and turns Slack into a ticket-driven workspace instead of a dynamic work platform. Option D has some value because standard channels and prefixes can model good behavior, but it does not answer the broader question of whether users should be allowed to create channels. The best practice is not uncontrolled chaos or admin-only creation; it is user-driven, authentic channel creation supported by clear naming conventions, channel purpose guidance, and governance.
Reference topic: Channel Strategy - organic channel creation, channel governance, naming conventions, user empowerment, and scalable collaboration design.


NEW QUESTION # 58
A large corporation is setting up its Slack workspace and needs to decide who should have the highest level of control and oversight over the entire Slack environment. Who should be assigned this role?

Answer: C

Explanation:
The Org Owner role is best suited for having the highest level of control and oversight over the entire Slack environment, as they have full access to administrative settings, workspace management, and data, which is essential for a large corporation.


NEW QUESTION # 59
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