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| Section | Weight | Objectives |
|---|---|---|
| Testing | 11% | - Validate and test designs
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
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NEW QUESTION # 89
Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines. Which declarative design properties should be used to achieve this?
Answer: A
Explanation:
The correct answer is A. Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images, exactly as stated in the uploaded study guide.
The requirement is to make Lightning Experience conform to the company's existing design guidelines using declarative configuration. The study guide therefore directs the UX Designer to the standard Themes and Branding capability rather than to custom development.
A custom theme allows the organization to apply important brand assets such as the company logo, brand colors, and imagery so that the Salesforce environment presents a recognizable visual identity.
Option B is insufficient because selecting whichever built-in theme happens to be closest does not guarantee compliance with Cloud Kicks' actual design guidelines.
Option C refers to a different branding mechanism and includes font-type configuration, but it is not the declarative approach keyed by the study guide for the current Lightning Experience scenario.
The broader UX principle is to implement branding through supported Salesforce configuration whenever those tools satisfy the requirement. This preserves consistency and avoids unnecessary custom styling while still aligning the environment with company identity.
Study Guide reference/topics: Themes and Branding, Lightning Experience, brand colors, logos, Declarative Design.
NEW QUESTION # 90
Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After launch, CK wants to ensure the process is working well for its customer service representatives. Which Salesforce tool should be used to track and measure the adoption of the new process?
Answer: C
Explanation:
The uploaded study guide identifies B. User Engagement Dashboards and Reports as the correct tool for tracking and measuring process adoption.
The requirement occurs after launch, and the organization specifically wants to determine whether customer- service representatives are adopting and using the new Salesforce process successfully. This is a measurement problem rather than merely an onboarding problem.
Option B matches that requirement because dashboards and reports allow adoption-related user-engagement information to be reviewed and monitored.
Option A, In-App Guidance, is primarily a mechanism for helping users understand or adopt a process by presenting prompts, walkthrough-style guidance, or contextual assistance. It can contribute to adoption, but it is not the measurement tool selected by the guide for evaluating whether adoption is actually occurring.
Option C, Google Analytics, is generally associated with web analytics and is not the Salesforce adoption- measurement solution keyed in this question.
The UX principle is that launching a process is not the end of design work. Teams should measure whether users are actually adopting the intended workflow and identify whether additional guidance, redesign, or process changes are needed.
Study Guide reference/topics: User Engagement, dashboards, reports, process adoption, Testing.
NEW QUESTION # 91
What is one benefit of asking the user to think aloud during a user test?
Answer: A
Explanation:
The correct answer is C. Allows the user to share a raw stream of thought, as explicitly identified in the uploaded study guide.
The think-aloud technique asks users to verbalize what they are thinking while they interact with an interface or attempt a task. The value described by the study guide is that this provides researchers with access to the participant's immediate thought process.
Rather than observing only whether the user succeeds or fails, the researcher can hear what the user expects, what they find confusing, what assumptions they are making, and why they choose a particular path.
Option A is incorrect because asking someone to continuously verbalize thoughts does not necessarily create a more natural situation. It is a deliberate research technique.
Option B is also incorrect. Think-aloud does not eliminate bias from user behavior; instead, it provides additional qualitative information about the user's reasoning.
The important distinction is between observable behavior and expressed reasoning. A user may hesitate or select the wrong option, but the think-aloud stream can reveal why that behavior occurred.
The study guide therefore treats think-aloud as a way to obtain richer qualitative evidence during user testing.
Study Guide reference/topics: Think-Aloud Protocol, user testing, qualitative research, user reasoning, Testing.
NEW QUESTION # 92
How should a UX designer differentiate between a voice and a tone?
Answer: C
Explanation:
Voice is the overall personality of the design, while tone is the way that personality is expressed. Voice represents the core characteristics of a design, such as the values, attitude, and emotions it conveys. Tone is how those characteristics are expressed in the design, suchas the language, visuals, and other elements. For example, a design with a friendly voice might be expressed through warm colors, friendly imagery, and casual language. Salesforce has some great resources on voice and tone such as [1] and [2].
[1]https://www.salesforce.com/blog/2017/11/voice-tone-brand-personality.html[2]https://www.salesforce.com/blog/2018/10/voice-tone-brand-personality-ux.html
NEW QUESTION # 93
A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.
Which UX design method should be used?
Answer: A
Explanation:
A user flow is a UX design method that creates a visual representation of a user's series of steps to achieve a meaningful goal. A user flow shows the path that a user takes from their entry point to their final action, such as signing up, purchasing, or completing a task. A user flow helps designers understand and optimize the user experience, as well as identify pain points, gaps, and opportunities for improvement. A user flow can take various forms, such as diagrams, wireframes, or prototypes, depending on the level of detail and fidelity required.Reference:
What Are User Flows In UX Design? [Full Beginner's Guide] - CareerFoundry What is a User Flow in UX Design? - updated 2023 | IxDF User Flows in UX Design: Definition, Benefits, and Best Practices
NEW QUESTION # 94
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