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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 2: Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Topic 3: Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Topic 4: Service Request Management	- Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules - Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes
Topic 5: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 6: Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q50-Q55):

NEW QUESTION # 50
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
B. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
C. Do not choose any optional criteria columns.
D. Choose all optional result columns.

Answer: A,B,C

NEW QUESTION # 51
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A. The queue defined in the first evaluated rule is always assigned to the service request.
B. An error will occur; no queue is assigned to the service request.
C. The queue defined by default is the one assigned to the service request.
D. The service request assignment will be unpredictable.

Answer: A

NEW QUESTION # 52
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It is configured exclusively via the Engagement Cloud Security Console.
B. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
C. It enables anonymous users to search the DCS knowledge base.
D. It does not require matching passwords between Engagement Cloud and DCS.

Answer: A,C

NEW QUESTION # 53
Which four actions does the REST API for Service Requests (SRs) allow?

A. Update SR assignee
B. Update SR milestone
C. Create SR
D. Delete SR by SR number
E. Delete SR by SR title

Answer: A,B,C,D

NEW QUESTION # 54
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
B. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
C. You must retrieve large volumes of data through a REST API endpoint.
D. You can download large volumes of SR data from the Analytics interface.

Answer: A,D

NEW QUESTION # 55
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