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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Management | 10% | - Data Export - Duplicate Rules and Matching Rules - Data Loader - Data Quality Best Practices - Data Import Wizard |
| Topic 2: Activity Management and Chatter | 4% | - Tasks and Events - Chatter Best Practices - Chatter Groups and Feeds |
| Topic 3: Service Cloud Applications | 10% | - Service Cloud Features - Cases and Entitlements - Web-to-Case and Email-to-Case - Service Contracts - Omni-Channel |
| Topic 4: Security and Access | 12% | - Record Access (OWD, Sharing Rules) - Login Hours and IP Ranges - Field-Level Security - Object-Level Permissions - Salesforce Shield |
| Topic 5: Salesforce Mobile App and Lightning Experience | 6% | - Lightning Experience Features - Navigation and UI Customization - Salesforce Mobile App Configuration |
| Topic 6: User Setup | 8% | - User Creation and Management - Permission Sets - Delegated Authentication - User Licenses - Role Hierarchy - Profile Configuration |
| Topic 7: Workflow and Process Automation | 17% | - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Process Builder - Approval Processes - Flows (Screen Flows, Autolaunched Flows) - Workflow Rules |
| Topic 8: Organization Setup | 4% | - Lightning Experience vs Classic - Fiscal Year - User Interface - Company Information - Currency Management |
| Topic 9: Sales Cloud Applications | 10% | - Products, Price Books, and Quotes - Opportunity Management - Sales Cloud Features - Forecasting - Account and Contact Management |
| Topic 10: Reports and Dashboards | 11% | - Scheduling Reports - Summary Reports and Matrix Reports - Report Types - Dashboard Components - Report Builder - Joined Reports |
| Topic 11: Standard and Custom Objects | 8% | - Standard Object Overview - Object Relationships (Lookup, Master-Detail) - Custom Object Creation - Roll-up Summary Fields |
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NEW QUESTION # 113
The sales manager at Universal Containers wants three users to have read and edit access to campaigns. How should the administrator fulfill this requirement?
Answer: D
NEW QUESTION # 114
Universal Containers has a custom object named Feedback which is used to capture Users' candid comments about their experiences at work. The sales team manager and all representatives have rolesin the role hierarchy with sales representatives directly under the sales team manager. HR requires that all Feedback records be private to each User. Managers should not have access to subordinates' Feedback records. What action should an Administrator take to ensure this requirement is met?
Answer: C
NEW QUESTION # 115
What is the order of execution when a Case record is saved?
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
References:
Salesforce Developer Guide: Order of Execution - (Dev Guide) apex_triggers_order_of_execution.htm
NEW QUESTION # 116
A user at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses.
What should the administrator do to free up users licenses for the new users?
Answer: C
Explanation:
Explanation
To free up user licenses for new users, the administrator should deactivate the former employees user record.
This will prevent them from logging in and using Salesforce resources, but preserve their historical activities and data. Deleting or freezing user records will not release user licenses. References:
https://help.salesforce.com/s/articleView?id=sf.admin_usermgmt_licensing.htm&type=5
NEW QUESTION # 117
The District Sales Director at Cloud Kicks wants to share the leaderboard component on his dashboard with his sales team.
What two actions should an administrator take to enable this functionality?
Choose 2 answers
Answer: A,D
NEW QUESTION # 118
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