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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Exam Duration:	60 minutes
Exam Price:	$500 - $700 USD
Real Exam Qty:	30
Certificate Validity Period:	5 years
Related Certifications:	SAP Certified CX Solution Advisor SAP Certified Presales Consultant
Exam Format:	Multiple Choice, Multiple Response
Available Languages:	English
Passing Score:	73%
Recommended Training:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:	SAP Certification Hub
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored / Onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Agent Desktop
B. Forecasting and Pipeline Management
C. Case Management
D. Intelligent Lead Score
E. Guided Selling

Answer: B,D,E

NEW QUESTION # 29
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By supporting edge computing scenarios
B. By generating engaging content for banners, social media posts, and blog posts
C. By providing visual search options to transform the shopping experience for customers
D. By integrating with non-SAP systems
E. By automatically generating and managing product attributes from existing descriptions

Answer: B,C,E

NEW QUESTION # 30
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration caters for error handling and monitoring
B. Integration monitoring needs to be centralized
C. Integration is GDPR compliant
D. Integration between SAP CX and SAP ERP is out-of-the-box
E. Integration value mapping needs to be maintained

Answer: A,D,E

NEW QUESTION # 31
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
B. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
C. Enterprise Consent and Preference Management
D. SAP Customer Data Platform

Answer: D

NEW QUESTION # 32
Which of the following are associated with SAP Sales Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Opportunities
B. Service orders
C. Pricing conditions
D. Coupon campaigns

Answer: B,C

NEW QUESTION # 33
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