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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q22-Q27):

NEW QUESTION # 22
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Including integration capabilities
B. Providing industry expertise
C. Offering scalability and flexibility
D. Providing expertise in purchase processes

Answer: A,B,C

NEW QUESTION # 23
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Commerce Cloud
B. SAP Service Cloud Version 2
C. SAP Sales Cloud Version 2
D. SAP Business Technology Platform

Answer: A

NEW QUESTION # 24
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Delivery of an e-commerce platform
B. Management of opportunities
C. Support end-to-end e-commerce processes
D. Customer credit scoring
E. Checkout and payment modules

Answer: A,C,E

NEW QUESTION # 25
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Business process analysis is available out-of-the-box.
B. SAP Integration Suite is available to integrate applications.
C. Al capabilities empower sales & marketing analysts to accelerate decisions.
D. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
E. SAP Build can be used to create custom apps.

Answer: B,C,E

NEW QUESTION # 26
Which SAP CX solution would you position to process customer issues?

A. SAP Emarsys
B. SAP Service Cloud Version 2
C. SAP Customer Data Cloud
D. SAP Sales Cloud Version 2

Answer: B

NEW QUESTION # 27
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