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| Section | Weight | Objectives |
|---|---|---|
| Delivery | 16% | - Validation
|
| Discovery | 24% | - Architecture Assessment
|
| Planning and Design | 60% | - Product Catalog Design
|
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NEW QUESTION # 19
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?
Answer: C
Explanation:
EPC Versioning is the appropriate capability for inspecting how a product and its pricing changed over time.
Version history preserves earlier catalog states and allows product versions to be compared, including changes to pricing and other product configuration. This gives a controlled product-lifecycle audit rather than relying on custom fields or bespoke triggers to remember one previous amount. This is the decisive architectural point in this scenario because the Salesforce Industries model separates commercial selling concerns from fulfillment, lifecycle, and integration concerns. EPC Projects track grouped catalog changes for change-management and deployment purposes, but they are not a substitute for comparing the actual historical versions of a specific product. Field-history customization is unnecessary when the native version lifecycle already provides the required product context. Using the standard capability also keeps the design supportable across releases, reduces unnecessary custom code, and makes operational behavior easier to trace during troubleshooting. From an implementation perspective, the configuration should be tested with representative product structures and transaction volumes so that rules, mappings, and downstream dependencies behave exactly as intended. The resulting design is therefore both functionally correct and aligned with the managed Communications Cloud operating model.
Study Guide Reference:EPC Versioning; Product Designer; version history; pricing lifecycle; catalog governance.
NEW QUESTION # 20
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?
Answer: B,D
Explanation:
Negotiated enterprise pricing begins with a managed sales opportunity and a formal quote that can be configured, priced, and negotiated. The quoting process must support pricing or discount overrides together with approval governance so that sales representatives can reach customer-specific terms without bypassing commercial controls. Once approved, the transaction can proceed into contract and order stages. This approach is preferable because it uses the platform feature designed for the exact lifecycle stage involved, rather than forcing the requirement into a neighboring layer. Order fulfillment occurs after the commercial negotiation is complete, while contract renewal is a later lifecycle activity. The requested capability is therefore primarily Opportunity-to-Quote progression plus quote negotiation and approval. In Communications Cloud, that separation materially affects maintainability, performance, and the accuracy of future MACD or order-processing behavior. The solution should therefore preserve parent-child and inventory dependencies, use standard qualification or orchestration semantics, and ensure that downstream systems receive only the information relevant to their responsibility. The same design also simplifies regression testing because the business rule is expressed in one authoritative place and can be validated independently from unrelated product or integration behavior.
Study Guide Reference:Opportunity Management; enterprise quoting; price negotiation; discount approval; lead-to-order.
NEW QUESTION # 21
Universal Connect (UC) offers business internet to its customers. UC has two requirements: their business internet offers must be by region to provide competitive prices in each region, and customers must be able to see pricing before adding the product to the Industries CPQ cart. What are two ways a consultant can meet the business requirements?
Answer: A,D
Explanation:
Regional pricing can be implemented either by qualifying different Price List Entries with Context Rules or by using a region attribute as an input to an Attribute-Based Pricing matrix. Both patterns allow the same commercial Internet offer to return the correct region-specific price before the customer commits it to the cart, while keeping the product model rationalized. This is the decisive architectural point in this scenario because the Salesforce Industries model separates commercial selling concerns from fulfillment, lifecycle, and integration concerns. Promotions are better suited to temporary incentives, and unnecessary price-list hierarchies add maintenance when region-qualified entries or matrix pricing already solve the requirement directly. Using the standard capability also keeps the design supportable across releases, reduces unnecessary custom code, and makes operational behavior easier to trace during troubleshooting. From an implementation perspective, the configuration should be tested with representative product structures and transaction volumes so that rules, mappings, and downstream dependencies behave exactly as intended. The resulting design is therefore both functionally correct and aligned with the managed Communications Cloud operating model.
Study Guide Reference:Price List Entries; Context Rules; Attribute-Based Pricing; Calculation Matrices; regional pricing.
NEW QUESTION # 22
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.
Answer: A,D
Explanation:
CRM Analytics can combine Communications Cloud and legacy information to identify churn patterns across subscriber behavior, service history, payment behavior, usage, and other relevant indicators. Einstein Discovery or predictive scoring can then operationalize that analysis through Next Best Action, presenting the agent with a configured retention treatment when the customer is assessed as likely to churn. The key is to represent the requirement in the same layer where Salesforce evaluates that business state. A simple report of completed disconnects is retrospective and does not proactively identify customers at risk. The objective is to detect risk before churn occurs and put the recommended intervention directly into the service or sales interaction. This avoids mixing customer-facing product logic with downstream technical state or using integration code as a substitute for catalog and orchestration design. When the model is aligned correctly, the platform can validate the request, retain the required lifecycle information, and generate the appropriate downstream action without redundant processing. That improves auditability and makes later changes easier because administrators can adjust the relevant metadata rather than reworking multiple custom components.
Study Guide Reference:CRM Analytics; churn prediction; Einstein Discovery; Next Best Action; retention.
NEW QUESTION # 23
Universal Containers uses the Industries CPQ solution for Quoting and Order Capture. During Product Configuration in the cart, the pricing of a product is determined by the range in which a particular Attribute value exists. Which out-of-the-box feature will achieve this requirement?
Answer: B
Explanation:
RangeAttributePricingProcedure is the out-of-the-box pricing procedure intended for cases in which the applicable price is determined by the range containing an attribute value. The corresponding range matrix stores thresholds and outputs, and Industries CPQ evaluates the configured value against those ranges during cart pricing without requiring custom interpretation logic. This approach is preferable because it uses the platform feature designed for the exact lifecycle stage involved, rather than forcing the requirement into a neighboring layer. The standard exact-match AttributePricingProcedure does not provide the same range semantics, and custom pricing-plan code is unnecessary when the specialized range procedure is already supplied by the platform. In Communications Cloud, that separation materially affects maintainability, performance, and the accuracy of future MACD or order-processing behavior. The solution should therefore preserve parent-child and inventory dependencies, use standard qualification or orchestration semantics, and ensure that downstream systems receive only the information relevant to their responsibility. The same design also simplifies regression testing because the business rule is expressed in one authoritative place and can be validated independently from unrelated product or integration behavior.
Study Guide Reference:Attribute-Based Pricing; RangeAttributePricingProcedure; RangeAttributePricingMatrix; Industries CPQ pricing.
NEW QUESTION # 24
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