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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Education Cloud Settings and Configuration | 20% | - Explain how to set up and configure an Education Cloud org - Determine the correct settings and configuration for a deployment - Explain the Education Cloud architecture and concepts - Describe the capabilities of Education Cloud |
| Topic 2: Education Cloud Integration and Data Management | 15% | - Explain data migration strategies - Describe data management considerations - Determine integration patterns for an Education Cloud implementation |
| Topic 3: Analytics and Einstein for Education Cloud | 10% | - Describe Education Einstein capabilities - Determine reporting and analytics solutions for an Education Cloud implementation |
| Topic 4: Advancement | 11% | - Determine the correct tools and methods to support Advancement operations - Explain Advancement data model and relationships |
| Topic 5: Recruitment and Admissions | 17% | - Configure Recruitment and Admissions - Determine the correct tools and methods to support Recruitment and Admissions - Explain Student data model and relationships |
| Topic 6: Student Success and Support | 22% | - Configure Student Success - Explain Advising data model and relationships - Determine the correct tools and methods to support Student Success and Support |
| Topic 7: Stakeholder Management and Ecosystem | 5% | - Identify the appropriate stakeholders for a project - Explain the Education Cloud Ecosystem |
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NEW QUESTION # 185
A school district needs to track special education student grades, attendance, and program enrollments and capture e-signatures from parents and legal guardians.
Which two solutions should the consultant recommend to meet the requirement?
Choose 2 answers.
Answer: B,C
NEW QUESTION # 186
The intellectual Property department at a research university needs to manage the institution's patents. The department does not serve students and has a B2B business process.
Which account mode! should the constant recommend?
Answer: B
Explanation:
The consultant should recommend the Standard account model for the Intellectual Property department, because it allows them to use the standard Account and Contact objects to manage their B2B business process, without creating additional records or relationships. The Household account model and the Administrative account model are designed for managing B2C or educational relationships, not B2B. Reference:
https://powerofus.force.com/s/article/EDA-Account-Model
https://help.salesforce.com/s/articleView?id=sf.account.htm&type=5
NEW QUESTION # 187
A business school will implement Salesforce for its MBA recruitment and admissions.
Which two roles should participate in the Salesforce Center Excellence?
Choose 2 answers
Answer: A,C
NEW QUESTION # 188
A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?
Answer: C
Explanation:
Service Cloud is a solution that the consultant can recommend to track and measure average resolution times and escalations associated with student requests for password resets. Service Cloud allows the help desk to create, manage, and resolve cases that represent student issues or problems. Service Cloud also provides reports and dashboards that show key metrics such as resolution time, escalation rate, and customer satisfaction. Salesforce Identity, Digital Engagement, and Einstein Next Best Action are not solutions that can track and measure average resolution times and escalations associated with student requests for password resets. Reference:
https://www.salesforce.com/products/service-cloud/overview/
https://trailhead.salesforce.com/en/content/learn/modules/service_cloud_basics
NEW QUESTION # 189
The system admin has asked for training so users can learn basic Salesforce functionality at their own pace and track lesson completion. The IT department budget for paid training is very low.
What should the consultant recommend?
Answer: A
Explanation:
Trailhead is a resource that the consultant can recommend for training users to learn basic Salesforce functionality at their own pace and track lesson completion. Trailhead is an online learning platform that provides interactive and gamified content on various Salesforce topics, such as products, features, skills, and best practices. Trailhead also allows users to earn badges and points as they complete modules and projects, and track their progress and achievements. Trailhead is free and accessible to anyone who wants to learn Salesforce. Power of Us Hub, Trailblazer Community, and Salesforce Einstein are not resources that provide training on basic Salesforce functionality. Reference:
https://trailhead.salesforce.com/en/home
https://trailhead.salesforce.com/en/content/learn/modules/trailhead_basics
NEW QUESTION # 190
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