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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
Extensibility in SAP CX Solutions11-20%- Side-by-side extensibility using SAP BTP
- Low-code/No-code development (SAP Build)
- In-app extensibility
SAP Integration Suite11-20%- API Management
- Open Connectors
- Cloud Integration capabilities
- Integration strategy and architecture
SAP Customer Data Solutions11-20%- Customer Data Cloud (Identity and Consent)
- Customer Data Platform (Unification and Segmentation)
SAP Emarsys Customer Engagement and SAP Marketing Cloud<=10%- Customer segmentation
- Campaign management
- Marketing automation strategies
Managing Clean Core<=10%- Applying clean core methodology to SAP CX solutions
- Evaluating for clean core principles
SAP Sales Cloud and SAP Service Cloud11-20%- Sales process configuration
- Integration with back-end systems
- Service ticket workflows
SAP Commerce Cloud11-20%- Commerce solution architecture
- Storefront and catalog management
- Order management
The Intelligent Enterprise<=10%- SAP Business Suite Strategy
- Understanding SAP's End-to-End Business Processes

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q32-Q37):

NEW QUESTION # 32
What are organizational structures used for in SAP Service Cloud?
Note: There are 3 correct answers to this question.

Answer: A,B,D


NEW QUESTION # 33
Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?

Answer: B


NEW QUESTION # 34
You are performing the Assess Your Integration Strategy step of the SAP Integration Solution Advisory Methodology. Which of the following activities are included?
Note: There are 2 correct answers to this question.

Answer: B,C


NEW QUESTION # 35
Which of the following are guiding principles of SAP Master Data Integration?
Note: There are 2 correct answers to this question.

Answer: C,D


NEW QUESTION # 36
In which level of the SAP Business Technology Platform account do you manage your applications, services, and subscriptions?

Answer: A


NEW QUESTION # 37
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