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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configuration and Setup20%- Company Settings
  • 1. Fiscal Year Configuration
  • 2. Organization Settings
  • 3. Business Hours and Holidays
- User Interface Configuration
  • 1. App Customization
  • 2. Lightning Experience Settings
Topic 2: Productivity and Collaboration7%- Collaboration Tools
  • 1. Calendar Management
  • 2. Chatter
  • 3. Activities
Topic 3: Sales and Marketing Applications12%- Sales Productivity
  • 1. Opportunities
  • 2. Accounts and Contacts
  • 3. Leads
- Marketing Features
  • 1. Campaign Management
  • 2. Campaign Influence
Topic 4: Service and Support Applications11%- Customer Support
  • 1. Knowledge
  • 2. Case Management
  • 3. Entitlements
Topic 5: Data and Analytics Management14%- Analytics
  • 1. Dashboards
  • 2. Reports
- Data Management
  • 1. Data Quality
  • 2. Import and Export Data
  • 3. Duplicate Management
Topic 6: Object Manager and Lightning App Builder20%- Object Customization
  • 1. Record Types
  • 2. Fields and Relationships
  • 3. Custom Objects
- Page Customization
  • 1. Lightning Record Pages
  • 2. Dynamic Forms
Topic 7: Workflow and Process Automation16%- Automation Tools
  • 1. Approval Processes
  • 2. Business Process Automation
  • 3. Flow Builder

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Salesforce Certified Administrator Sample Questions (Q167-Q172):

NEW QUESTION # 167
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.
How should this be configured?

Answer: C

Explanation:
Explanation
Escalation rules allow you to escalate cases based on certain criteria, such as time or priority. You can use escalation rules to transfer unassigned cases to the appropriate service representative within a specified time frame.
References: https://help.salesforce.com/s/articleView?id=sf.customize_escalation.htm&type=5


NEW QUESTION # 168
The administrator at universal containers has a screen flow that helps users create new leads.
When lead source is "Search Engine", the administrator needs to require the user to choose a specific a search engine from a picklist. If lead source is not "Search Engine", this picklist should be hidden.
How should the administrator complete this requirement?

Answer: B

Explanation:
Explanation
To require users to choose a specific search engine from a picklist when lead source is "Search Engine", and hide it otherwise, the administrator shouldcreate a picklist for specific search engine on the same screen as lead source, and set conditional visibility so that it is only shown when lead source is "Search Engine". This will make sure that users see only relevant fields based on their input. A decision element will create an extra screen that may disrupt user experience. An assignment element will not affect field visibility. A validation rule will not hide fields but only show errors when values are invalid. References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screen_components_picklist.htm&type=5http


NEW QUESTION # 169
The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity.
How should this be accomplished from the campaign keeping the associated campaign member history?

Answer: C

Explanation:
Explanation
To create a contact and an opportunity from a lead that is associated with a campaign, and keep the campaign member history, the administrator should convert the lead from the campaign member detail page. This will automatically create a contact, an account, and an opportunity that are linked to the campaign. Deleting, cloning, or adding a contact will not preserve the campaign member history.
References:https://help.salesforce.com/s/articleView?id=sf.campaigns_leads.htm&type=5


NEW QUESTION # 170
The administrator at Cloud Kicks has created an approval process for time off requests.
Which two automated actions are available to be added as part of the approval process?
Choose 2 answers

Answer: B,D


NEW QUESTION # 171
An administrator gets a rush request from Human Resources to remove a user's access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfil the request?

Answer: D


NEW QUESTION # 172
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