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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Discovery	24%	- Define KPIs based on business goals and budget - Align requirements to native features or external solutions - Select appropriate Communications Cloud products - Evaluate data volume and platform constraints - Map business processes, personas and requirements - Assess customer IT ecosystem against architectural principles
Planning and Design	60%	- Create quoting and order capture processes - Decompose commercial products for implementation - Design scalable product catalog models - Prioritize and size user stories - Develop data migration strategies - Design order fulfillment orchestration flows - Design asset management and MACD workflows
Delivery	16%	- Execute data migration plans - Align architecture and order components - Distinguish out-of-the-box vs custom functionality - Validate solution implementation against design

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q16-Q21):

NEW QUESTION # 16
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
B. Model dedicated internet service as a child product of the Ethernet access device offer.
C. Model the Ethernet access device as a child product of the dedicated internet service offer
D. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.

Answer: D

NEW QUESTION # 17
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
B. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
C. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
D. Introduce customer data management system as a part of digital transformation to keep customer data up to date

Answer: A

NEW QUESTION # 18
United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

A. To validate if decomposition works on migrated assets
B. To validate the migrated assets data aligns with assets data model
C. To validate if MACD works on migrated Assets.
D. To create inventory items to be used in subsequent MACD.

Answer: D

NEW QUESTION # 19
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A. Design a quoting flow to negotiate price and discount approval process.
B. Design order capture and order fulfillment flows
C. Design a contract creation and contract renewal flows
D. Design opportunity management flows and convert the opportunity to quote.

Answer: A,D

Explanation:
To accommodate a request for a negotiated price, designing a quoting flow that includes a price negotiation and discount approval process (B), and managing opportunities with a flow to convert them to quotes (D), are crucial. This ensures that UT can efficiently manage custom pricing requests within the Communication Cloud environment.References:Salesforce CPQ and Sales Cloud documentation on quoting and opportunity management.

NEW QUESTION # 20
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A. Digital commerce
B. Mobile subscription Management
C. Enterprise Sales Management
D. Assets based ordering

Answer: B

NEW QUESTION # 21
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