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| Section | Weight | Objectives |
|---|---|---|
| UX Fundamentals | 16% | - Understanding accessibility standards and guidelines - Describing the user-centered design process - Identifying user interface design principles |
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Interaction Design | 14% | - Creating wireframes and prototypes - Designing effective page layouts - Defining user flows and interactions |
| Discovery | 13% | - Determining business needs and user needs - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps |
| Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
>> Plat-UX-101 Latest Exam Questions <<
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NEW QUESTION # 46
Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space.
Which global user interface setting should be used to solve this problem?
Answer: B
Explanation:
Compact display density is a global user interface setting that allows users to view more content on every screen by reducing the amount of space between page elements and aligning the field labels to the left of the fields. Compact display density is suitable for text information-rich Salesforce orgs, such as Cloud Kicks, that want to maximize the use of limited screen space on laptops.Compact display density can be set as the default for the org by the system admins, or chosen by individual users from their profile menu1.
Comfy display density is another global user interface setting that provides a spacious view with labels on the top of fields and more space between page elements. Comfy display density is suitable for orgs that want to emphasize readability and clarity, or that have more complex or interactive fields.Comfy display density is not the best option for Cloud Kicks, as it would reduce the amount of content that can be displayed on each screen1.
Enable collapsible sections is a feature that allows users to collapse or expand sections on a record page layout. Collapsible sections can help users focus on the most relevant information and reduce scrolling. However, collapsible sections are not a global user interface setting, but a page layout option that can be configured by the admins.Collapsible sections can be used in combination with either comfy or compact display density, but they do not affect the alignment of the field labels or the spacing between the page elements2.
NEW QUESTION # 47
Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product?
Answer: C
Explanation:
The study guide identifies A. Reframe the product objectives from multiple, diverse perspectives as the correct answer. Consequence Scanning is a responsible-design activity intended to help teams think beyond the immediate intended benefits of a product. Before launch, designers and stakeholders consider how the product could affect different people, communities, systems, and contexts, including outcomes that may not have been part of the original product requirements. Reframing objectives from multiple perspectives is therefore central to the exercise. A design team may initially view a feature primarily through business or technical goals; consequence-oriented analysis broadens the discussion by considering who may be excluded, harmed, disadvantaged, or affected unintentionally. Option B describes a potentially positive result of collaborative work, but improving team well-being is not the principal goal of Consequence Scanning. Option C concerns marketing and public relations rather than responsible product design. Within Human-Centered Design, this technique helps challenge assumptions and exposes downstream implications before they become embedded in a released product. The study-guide answer therefore emphasizes diversity of perspective as a mechanism for improving responsible design decisions.
Study Guide reference/topics: Consequence Scanning, responsible design, diverse perspectives, unintended consequences, Human-Centered Design.
NEW QUESTION # 48
A UX Designer is creating a one-to-many or many-to-one relationship between two objects. Which kind of relationship should the designer use to link the two objects?
Answer: B
Explanation:
The correct answer is C. Lookup, as explicitly shown in the study guide. A Lookup relationship is Salesforce's flexible mechanism for linking records between objects where one record can be associated with another without imposing the stronger dependency characteristics of a Master-Detail relationship. This makes it appropriate for common many-to-one relationships, where many child-side records may reference one record on another object.
The key distinction is relationship strength. A Master-Detail relationship creates a tightly coupled dependency. The detail record depends strongly on the master, and the relationship can affect ownership, sharing, roll-up summaries, and deletion behavior. It should therefore be used only when those stronger semantics are actually required.
A Hierarchical relationship is a specialized relationship available for the User object and is intended to create user-to-user hierarchy relationships. It is not the general-purpose solution for linking arbitrary business objects.
For a UX Designer, data-model decisions matter because they affect how related information is displayed, edited, navigated, and maintained in the user experience. Choosing the correct relationship type allows the designer and administrator to support the intended business interaction without introducing unnecessary data dependencies.
Therefore, for the generic one-to-many or many-to-one relationship described, Lookup is the appropriate choice.
Study Guide reference/topics: Salesforce data model, Lookup relationships, object relationships, Declarative Design.
NEW QUESTION # 49
Cloud Kicks (CK) has made a commitment to incorporating human-centered design and is now collaborating with its Sales team to redesign some of its key sales processes in Salesforce.
Which conceptual approach would describe CK's new design solutions?
Answer: A
Explanation:
Cloud Kicks' new design solutions would be described by the conceptual approach of desirable, feasible, and viable. This approach is based on the human-centered design (HCD) methodology, which aims to create solutions that meet the needs, preferences, and expectations of the users or customers, while also being technically possible and economically sustainable. HCD is a creative problem-solving process that starts with identifying the user's problems and ends with creating solutions that address them. The desirable, feasible, and viable framework helps designers evaluate their solutions according to these three criteria:
Desirable: A solution that people want or need, that solves a real problem for them, and that provides a meaningful and relevant experience.
Feasible: A solution that can be created with new or existing technology, that is within the scope and capabilities of the organization, and that can be tested and validated.
Viable: A solution that fits the organization's business model, that generates value for the stakeholders, and that is sustainable in the long term.
By applying this framework, Cloud Kicks can ensure that its new design solutions for its sales processes in Salesforce are not only user-friendly, but also technically sound and profitable. This can help Cloud Kicks achieve its business goals, while also delivering more satisfying and delightful customer experiences.
Explore Human-Centered Design
IDEO's Desirability, Viability, Feasibility Framework: A Practical Guide
NEW QUESTION # 50
Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers
Answer: B,D,E
Explanation:
To track and measure the adoption of the new process, CK should use the following Salesforce tools:
User Engagement Dashboard and Report: This tool provides insights into how users are interacting with Salesforce, such as the number of logins, page views, actions, and time spent. It can help CK identify which users are adopting the new process and which ones need more training or support.
Salesforce Surveys for user Satisfaction: This tool allows CK to create and send surveys to its customer service representatives to collect feedback on the new process, such as their satisfaction, challenges, and suggestions. It can help CK measure the impact of the new process on the user experience and satisfaction.
Chatter polls: This tool enables CK to create and post simple polls on Chatter to gather quick opinions or preferences from its customer service representatives. It can help CK engage with its users and get their input on the new process.
1: User Engagement Dashboard and Report
2: Salesforce Surveys for user Satisfaction
3: Chatter polls
NEW QUESTION # 51
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