從Google Drive中免費下載最新的VCESoft L5M9 PDF版考試題庫:https://drive.google.com/open?id=1fNm3QOQOoM2ut2g0I2r3pY4RMAzahhOP
L5M9是CIPS認證考試,所以通過L5M9是踏上CIPS 認證的第一步。也因此L5M9認證考試變得越來越火熱,參加L5M9考試的人也越來越多,但是L5M9認證考試的通過率並不是很高。當你選擇L5M9考試時有沒有選擇相關的考試課程?
| Section | Objectives |
|---|---|
| Understand the design of operations management systems | - Analyse the design of processes and capacity
|
| Understand the concept and scope of operations management | - Critically assess the objectives and strategies of operations management
|
| Understand planning and control in operations management | - Analyse forecasting and demand management
|
| Understand the improvement of operations management | - Analyse operations improvement strategies
|
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問題 #72
A company should aim to achieve all its performance objectives at the same time to ensure success. Is this TRUE?
答案:A
解題說明:
4 is the correct answer. This is taken from the part of the study guide called 'Performance Objective Trade Offs' on p.41. It says that 'trying to achieve all objectives simultaneously will only lead to confusion and failure'. Personally I think that's a bit melo-dramatic for a study guide but the premise is right- depending on how sales are going, what your competitors are doing and other market factors, objectives may change and you'll need to prioritise some over others. Trying to do too much at the same time is never a good idea. Option 3 is incorrect because you shouldn't set objectives monthlythat's too frequent- you won't have chance to meet the objectives before they change again.
問題 #73
Total Productive Maintenance and Just in Time are examples of Total Quality Management (TQM). Is this correct?
答案:C
解題說明:
The correct answer is 2. Firstly the statement is true TPM and JIT are examples of TQM- so discount options 3 and 4. Between 1 and 2 - 1 is incorrect as BPR is not a form of TQM but statistical process control is. This is from p.107. There are 6 types of TQM- do learn these all for the exam- it's known to come up frequently in the exam.
問題 #74
Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.
答案:B,D,E
解題說明:
The other 5 principles are; customer focus, system integration, communication and continuous improvement
問題 #75
Which of the following are performance objectives which can be applied to the Operations department at any organisation? Select THREE
答案:A,B,C
解題說明:
Dependability, quality and flexibility are universal performance criteria which can be applied to any organisation. This is taken from p.4 of the study guide where it talks about the 5 performance criteria set out by Slack and Brandon-Jones. The other two universal criteria are speed and cost. Cost reduction isn't universal- not every organisation will be concerned with reducing costs. The same with innovation- not every company needs to innovate. For example if you're a zip manufacturer who sells zips to the clothing industry- there is no need to innovate as your product will always be the same.
問題 #76
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.
Which of the following will you put into box 3?
答案:D
解題說明:
The correct answers are as follows:
問題 #77
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L5M9最新考題: https://www.vcesoft.com/L5M9-pdf.html
此外,這些VCESoft L5M9考試題庫的部分內容現在是免費的:https://drive.google.com/open?id=1fNm3QOQOoM2ut2g0I2r3pY4RMAzahhOP