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| Section | Weight | Objectives |
|---|---|---|
| Reporting and Analytics | 5% | - NPSP-specific reports and dashboards
|
| Program and Service Delivery | 18% | - Program Management Module (PMM)
|
| Fundraising and Donation Management | 22% | - Gift management and acknowledgement
|
| Data Management and Quality | 15% | - Data import and export
|
| Nonprofit Success Pack Overview and Architecture | 15% | - NPSP core components and data model
|
| Solution Design and Implementation | 20% | - Deployment and change management
|
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NEW QUESTION # 107
A nonprofit is rolling out a new implementation of Salesforce and NPSP containing custom code. The project go-live date is a few days before a Salesforce release. The project team has proposed developing in a sandbox on a preview instance to review new features and then deploy to production prior to the release date.
Which important consideration should the consultant discuss with the project team?
Answer: B
Explanation:
When rolling out a new implementation of Salesforce and NPSP containing custom code, especially near a Salesforce release date, it's critical to consider the following points about using a preview sandbox:
API Version Differences:
The API version in the preview sandbox may differ from the production instance. This difference can cause inconsistencies or issues when deploying code developed or tested in the preview environment to the production environment.
It's essential to test the compatibility of your custom code and integrations with the new API version in the preview sandbox to ensure they work seamlessly once the Salesforce release is live in production.
Project Planning:
Ensure that any development or testing done in the preview sandbox accounts for potential changes introduced by the new release. Plan for additional testing post-release to verify everything functions as expected.
Deployment Strategy:
Develop a clear deployment strategy that includes thorough testing and validation in both the preview sandbox and a post-release production environment.
Salesforce Release Notes
Salesforce Sandbox Preview Guide
NEW QUESTION # 108
A nonprofit using Case Management wants to avoid visually identifying a subset of clients.
How should a consultant configure the view of Contact records to meet the requirement?
Answer: B
Explanation:
To configure the view of Contact records to avoid visually identifying a subset of clients, the consultant should set the component visibility for the Client Photo Component:
Navigate to Lightning App Builder:
In Salesforce Setup, go to "Lightning App Builder."
Select the Lightning Record Page for Contacts that you wish to modify.
Configure Component Visibility:
Locate the Client Photo Component on the page.
Click on the component to open its properties.
Set Component Visibility Rules:
In the properties panel, set visibility rules for the Client Photo Component.
Define criteria to control when the component is visible. For instance, you can use field values or user profiles to determine visibility.
Save and activate the changes.
Test and Deploy:
Test the Lightning Record Page to ensure the visibility rules work as expected.
Deploy the updated page to users.
By setting the component visibility for the Client Photo Component, you can ensure that the subset of clients is not visually identified, meeting the nonprofit's requirements.
Salesforce Documentation: Lightning App Builder
Trailhead Module: Build and Customize Lightning Experience Pages
NEW QUESTION # 109
An admin at a nonprofit using NPSP finds that the donation totals on a handful of donor's records are not showing the right totals.
How should the consultant troubleshoot this?
Answer: A
Explanation:
When donation totals on donor records are not showing correctly in NPSP, one common issue is that the Customizable Rollups might be configured incorrectly. Specifically, it's crucial to verify that the correct target custom field is chosen for the rollup calculations.
Steps to Troubleshoot:
Check Customizable Rollups Settings:
Navigate to NPSP Settings -> Donations -> Customizable Rollups.
Review the rollup configurations to ensure that the correct fields are selected as targets for the rollup calculations.
Verify Target Fields:
Confirm that the fields where the totals should appear are correctly mapped in the rollup settings.
Ensure there are no discrepancies or misconfigurations that might cause incorrect calculations.
Review Opportunity Primary Contact:
While the primary contact verification is less likely to affect donation totals directly, it's good practice to check that the opportunities are correctly associated with the primary contacts.
Salesforce Nonprofit Success Pack Documentation
Salesforce Trailhead: Configure Customizable Rollups in NPSP
NEW QUESTION # 110
A donor donates $500 to a nonprofit that is matched by his employer. How are the hard credits and soft credits listed in NPSP?
Answer: D
Explanation:
In the Nonprofit Success Pack (NPSP), donations can be credited in two ways: hard credits and soft credits. Hard credits reflect direct donations, while soft credits are used to acknowledge indirect contributions, such as when a donor's employer matches a donation.
Hard Credits:
Hard credits represent the actual donor who made the donation.
In this scenario, the employer who matches the donation will receive a hard credit for the matched amount.
Soft Credits:
Soft credits are used to recognize individuals or entities who influenced or facilitated the donation but are not the direct donors.
The donor will receive a soft credit for the amount matched by their employer.
Scenario Application:
The donor made a donation of $500. This is a hard credit for the donor.
The employer matches this donation with another $500. The employer receives a hard credit for this matched amount.
The donor is acknowledged for facilitating the matched gift, thus receiving a soft credit of $500.
Implementation in NPSP:
To implement this, configure the Opportunity Contact Role to automatically assign soft credits to related contacts, such as employers matching donations.
Use the NPSP Settings to ensure that soft credit roles are correctly assigned and tracked.
CertGod Nonprofit Cloud Consultant study guide: "The donor has a soft credit of $500 and the employer has a hard credit of $500".
NEW QUESTION # 111
A nonprofit organization wants a cost-effective solution to generate and send donation acknowledgements automatically to donors via email. Which Salesforce solution should the consultant recommend?
Answer: C
Explanation:
Install NPSP:
Ensure that NPSP is installed in your Salesforce instance. You can download it from the AppExchange or install it directly from the NPSP Installer page.
Configure Acknowledgement Settings:
Navigate to NPSP Settings.
Under "Donations," find the "Acknowledgements" settings.
Configure the settings to define when and how acknowledgements should be sent.
Set Up Email Templates:
Go to Setup > Classic Email Templates.
Create a new email template or modify an existing one to suit your acknowledgment needs.
Ensure the template includes merge fields to personalize the emails with donor information.
Create Automation with Process Builder:
Use Process Builder to automate the sending of acknowledgment emails.
Create a new process on the Opportunity object.
Set criteria to trigger the process when a new donation is recorded.
Add an action to send an email using the previously created template.
Testing:
Test the process by creating a test donation record and verifying that the acknowledgment email is sent automatically.
Monitoring and Refinement:
Monitor the process to ensure it is working correctly.
Refine the email templates and automation rules based on feedback and evolving needs.
By utilizing the NPSP, nonprofits can streamline their donation acknowledgment process, ensuring timely and personalized communications with donors, ultimately enhancing donor satisfaction and retention.
NEW QUESTION # 112
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