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Cisco 300-830 Exam Syllabus Topics:

SectionWeightObjectives
Digital Channels15%- Digital channel troubleshooting
- Chat, email, SMS, social media channel integration
- Digital contact routing configuration
Tenant Configuration and Reporting30%- User and team configuration
- Reporting dashboards and visualizations
- Network requirements for Webex Contact Center
- Call recording configuration
- Agent and supervisor desktop setup
Telephony and Call Routing30%- Voice call routing components configuration
- Webex Contact Center telephony architecture options
- Voice channel troubleshooting
- Telephony integration configuration
- Inbound and outbound telephony settings
Advanced Features and AI25%- AI-powered routing and automation
- Analytics and optimization
- Advanced workflow design
- Third-party integrations and APIs

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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions (Q13-Q18):

NEW QUESTION # 13
Refer to the exhibit. Agent X has a Skill Profile assigned and the Skill Profile has skills assigned according to their proficiency. In which two places can you define call routing criteria for routing calls to this agent? (Choose two.)

Answer: D,E

Explanation:
Skill-based routing criteria can be defined by assigning skill requirements to the queue and by specifying skill requirements in the flow when routing the contact. These criteria are matched against the agent's assigned Skill Profile and proficiency values to determine whether the agent is eligible to receive the call.


NEW QUESTION # 14
A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

Answer: A

Explanation:
Call Admission Control (CAC) combined with adaptive video resolution helps optimize bandwidth usage by dynamically adjusting video quality according to network conditions and limiting oversubscription. SIP normalization and H.323 gatekeepers do not directly address modern Webex video bandwidth optimization strategies.


NEW QUESTION # 15
What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

Answer: C,E

Explanation:
Webex Calling Local Gateway supports certificate-based trunks and registration-based trunks.
These trunking models define how the Local Gateway authenticates and establishes SIP connectivity with Webex Calling.


NEW QUESTION # 16
Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

Answer:

Explanation:


NEW QUESTION # 17
What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

Answer: A,C

Explanation:
Webex Contact Center API rate limiting is applied per client ID with default limits of 30 requests per second and 1800 requests per minute. These limits control both short burst traffic and sustained request volume for the client application.


NEW QUESTION # 18
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