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Apple SUP-2026 Exam Syllabus Topics:

Section	Objectives
Device Management	- Management technologies 1. Managed Apple Accounts 2. Mobile Device Management (MDM) 3. Configuration profiles and enrollment
Device Setup and Configuration	- Initial device setup 1. Set up iPhone, iPad, and Mac 2. Data migration and backup 3. Apple Account and iCloud configuration
Networking and Sharing	- Network connectivity 1. AirDrop, AirPlay, and Continuity 2. Bluetooth connectivity 3. Wi-Fi configuration and troubleshooting
Privacy and Security	- Security features 1. Privacy controls and security settings 2. FileVault, Activation Lock, and Find My 3. Passcodes, Touch ID, and Face ID
Diagnostics and Troubleshooting	- Support procedures 1. Use Apple diagnostic and support tools 2. Recovery and reinstall procedures 3. Troubleshoot hardware and software issues

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Apple Device Support Sample Questions (Q165-Q170):

NEW QUESTION # 165
How do you start up in safe mode on a Mac with Apple silicon?

A. 1. Shut down your Mac, then press and hold the power button for three seconds.
2. When the startup options window appears, select your startup disk.
3. Click the Continue in Safe Mode button.
4. Log in to your Mac.
B. 1. Shut down your Mac, Turn on your Mac and continue to press and hold the power button.
2. When the startup options window appears, release the power button.
3. Select your startup disk, press and hold the Shift key, click Continue in Safe Mode, then release the Shift key.
4. Log in to your Mac.
C. 1. Connect to power, then shut down your Mac.
2. Press and hold the power button for three seconds, then remove power for at least 10 seconds.
3. Wait for the Continue in Safe Mode button to appear.
4. Log in to your Mac.
D. 1. Shut down your Mac. then quickly press the power button three times.
2. Wait until the startup options window appears.
3. Select your startup disk, then press and hold the Shift key until the Continue in Safe Mode button appears.
4. Continue to press and hold the Shift key until the Login window appears or you're asked to log in again.

Answer: A

NEW QUESTION # 166
You open a scheduling assistant app for the first time. You receive a request to grant Calendar access. Why does this request appear?

A. The app tries to access information from another app for the first time.
B. macOS requires App Store approval before an app can access user data.
C. The app must be sandboxed by System Settings first.
D. Calendar must be enabled in iCloud before third-party access is allowed.

Answer: A

Explanation:
macOS protects user data such as Calendar, Contacts, Photos, and other app-managed information. The first time an app tries to access that protected data, macOS displays a permission request so the user can allow or deny access.

NEW QUESTION # 167
Why might you use Console during troubleshooting?

A. To analyze system and app logs for errors, patterns, or anomalies
B. To rotate locally stored logs
C. To adjust system energy use and hardware power
D. To manage user accounts and Apple Accounts

Answer: A

Explanation:
Console is used to view and analyze macOS system, app, and diagnostic logs. During troubleshooting, it helps identify errors, repeated patterns, crashes, warnings, or unusual system behavior.

NEW QUESTION # 168
You plan to erase and reinstall macOS. You want to preserve the Mac computer's network settings, which aren't backed up. What should you do before you start to erase?

A. Record your network settings and back up files.
B. Use macOS Setup Assistant to recover settings.
C. Restore macOS and choose "Preserve all data."
D. Use Startup Disk to export a settings profile.

Answer: A

Explanation:
Apple states that when you erase and reinstall macOS, user accounts, files, folders, and network settings are deleted. Before erasing, you should back up files and write down your network settings so you can reconnect after reinstalling macOS.
Reference:
https://support.apple.com/guide/mac-help/macos-recovery-a-mac-apple-silicon-mchl82829c17/mac

NEW QUESTION # 169
You're troubleshooting a failed system restore. You want to review installation and disk activity in macOS Recovery. Where can you view details for activities like installation and file system repair?

A. Console
B. Recovery Log
C. Recovery Assistant
D. Startup Disk

Answer: B

Explanation:
In macOS Recovery, Recovery Log shows details about recovery activities such as macOS installation, disk operations, and file system repair. Console is used inside normal macOS, not as the main log viewer in Recovery.

NEW QUESTION # 170
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