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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Field Service Mobile and Customer Experience20%- Mobile app configuration
  • 1. Enable offline capabilities
    • 2. Configure Field Service mobile app
      - Customer engagement
      • 1. Service feedback management
        • 2. Customer communication workflows
          Work Order Management25%- Manage work orders lifecycle
          • 1. Create and manage work orders
            • 2. Manage incidents and service tasks
              Manage Inventory and Assets15%- Inventory management
              • 1. Manage products and stock
                • 2. Track customer assets
                  Schedule and Dispatch Work20%- Resource scheduling
                  • 1. Optimize scheduling and routing
                    • 2. Use schedule board
                      Configure Dynamics 365 Field Service20%- Configure Field Service settings
                      • 1. Set up Field Service parameters
                        • 2. Configure organizational units and resources

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                          Real Microsoft Dynamics 365 Field Service Functional Consultant Pass4sure Torrent - MB-240 Study Pdf & Microsoft Dynamics 365 Field Service Functional Consultant Practice Questions

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q72-Q77):

                          NEW QUESTION # 72
                          Drag and Drop Question
                          You need to create a purchase order for a thermal overload cooling fan for a refrigeration unit on the shop floor.
                          After creating a purchase order, what are the five steps, in sequence, for completing the order and receiving the products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          Explanation:
                          https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- purchase-order


                          NEW QUESTION # 73
                          You are a Dynamics 365 for Field Service Mobile (FSM) customizer.
                          Technicians report that they are not seeing their Bookings in the FSM app.
                          You need to investigate why they cannot see their bookings.
                          What are three actions you must take to perform your investigation? Each correct answer presents a complete solution.

                          Answer: B,C,E

                          Explanation:
                          Section: Manage field service mobility
                          Explanation:
                          https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/mobile-faq-bookings-not-showing


                          NEW QUESTION # 74
                          You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant.
                          You notice the Schedule Assistant always sets the Default Radius to 25 KM.
                          You need to have the schedule assistant Default Radius set to 50 Miles.
                          Which two options should you choose? Each correct answer presents a complete solution.

                          Answer: A,C


                          NEW QUESTION # 75
                          Drag and Drop Question
                          Your company recently enabled a self-service scheduling portal for your customers to schedule appointments.
                          You need to explain how a portal access request can be sent manually to your customers to access the portal.
                          Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.

                          Answer:

                          Explanation:


                          NEW QUESTION # 76
                          Drag and Drop Question
                          A customer experience manager wants to send unique portal links to each of their customers by email.
                          You need to enable an existing Microsoft Power Automate flow to send emails with unique links.
                          Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:


                          NEW QUESTION # 77
                          ......

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