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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Employee experience and emergency response capabilities - Core architecture and data model - Licensing, permitting, and inspection management - Document processing, eSignature, and reporting tools - Grants management and program administration |
| Topic 2: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Solution design and requirements mapping - Data management, scalability, and quality assurance - Deployment methodology and change management - Governance and compliance considerations |
| Topic 3: Public Sector Solution Product Configuration | 36% | - Security, sharing, and compliance configuration - Action plans, automation, and business rules implementation - Service Cloud and Experience Cloud setup for citizen services - Configure OmniStudio components for public sector workflows |
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質問 # 74
A government agency does not have a universal requirement for storing a grantee ' s data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings.
How can a government agency best comply with the grantee ' s request for historical data storage while at the same time adhering to the request not to use/process the historical data?
正解：C
解説：
The requirement is a restriction of processing, not ordinary deletion. The agency has a legitimate reason to preserve historical information-such as a legal proceeding or legal hold-but must prevent the data from being used for normal operational processing.
Salesforce ' s privacy guidance recognizes that data subjects can request that personal information be retained while its processing is restricted. Salesforce recommends controls that make retained information inaccessible to ordinary users and prevent normal processing while preserving it for the applicable retention purpose.
Salesforce Privacy Center provides retention capabilities that can move retained data into storage where users and operational processes cannot access or process it. Salesforce specifically explains that customer information can be retained in storage while remaining unavailable for processing or user access. Data Retention policies similarly provide a mechanism for keeping information outside normal production use while preserving it for compliance purposes. Simply placing records into a public group does not restrict processing. Exporting the data alone also does not establish controlled restriction, while deleting retained information would conflict with a legitimate preservation requirement.
Study Guide References: Data Privacy; Restriction of Processing; Data Retention; Legal Hold; Privacy Center; Historical Grant Data Governance.
質問 # 75
Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?
正解：A、D、E
解説：
The Work.com employee-service architecture represented by this question consists of Employee Workspace, Employee Concierge, and HR Service Center .
Employee Workspace provides the employee-facing digital hub. Salesforce describes it as a central location where employees can access resources, collaborate, and obtain the tools required to work effectively.
Employee Concierge extends Employee Workspace with a searchable knowledge base and employee ticketing capability. Salesforce specifically states that Employee Concierge requires Employee Workspace to be installed and configured before the Concierge package itself is installed.
HR Service Center extends the employee-service architecture further, adding HR ticket management and employee onboarding processes. Salesforce documents that HR Service Center can only be installed after both Employee Workspace and Employee Concierge are configured.
That dependency chain directly establishes A, E, and C as related Work.com managed-package features.
Workplace Strategy Planner and Workplace Command Center belong to workplace/facilities-oriented capabilities and are not the three employee-service packages identified by this Employee Experience implementation path.
Current Salesforce strategy has evolved: HR Service is now positioned as a redesign of Work.com, and Salesforce recommends migration for organizations using legacy Work.com features. The item, however, tests the Work.com-based Employee Experience architecture represented in its source curriculum.
Study Guide Reference: Agentforce Public Sector - Product-Specific Systems Knowledge - Employee Experience for Public Sector; Employee Workspace; Employee Concierge; HR Service Center.
質問 # 76
A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?
正解：D
解説：
Action Plans Permission Set has not been assigned to the new inspector. This answer fits because the requirement is about the specific platform mechanism named in the option, not a nearby workaround.
The Core Concept Explained: Action Plans standardize repeatable work. They package tasks, dependencies, due dates, and document checklist requirements so staff do not rely on memory or one-off manual steps.
Step-by-Step Technical Analysis: Start by defining the target object that owns the operational work. Build or select the Action Plan Template, add the required tasks or Document Checklist Items, publish the template, and then automate or guide its association to the live record. Test that owners, due dates, dependencies, and applicant-facing upload prompts behave correctly. Check whether the Action Plans permission set has been assigned to the new inspector.
Why the Incorrect Options Are Wrong: A points to a disablement approach that either is not supported for the tested feature or would remove a capability the scenario depends on. B may look related, but it does not place the logic in the correct declarative Public Sector or OmniStudio configuration layer. D may look related, but it does not place the logic in the correct declarative Public Sector or OmniStudio configuration layer.
質問 # 77
What are the two key document types that a consultant might be asked to produce for Public Sector Solutions implementation?
正解：A、C
解説：
User Stories and a Functional Requirements Specification (FRS) are core implementation artifacts because both translate stakeholder needs into requirements that can guide Salesforce solution design, configuration, development, and testing.
Salesforce defines a user story as a concise description of functionality that a business system should provide from a user's perspective. The commonly used structure is: As a [user], I want [capability] , so that [business value]. User stories become development work items and allow requirements to be prioritized, implemented, and validated incrementally.
Salesforce describes the Functional Requirements Specification as documentation of business requirements from the end-user or business perspective, specifying the expected functional outcomes. It becomes a more comprehensive reference for how required capabilities should operate and supports scope control, solution design, QA, and user acceptance testing.
A Marketing Plan addresses promotion, audience positioning, and communication strategy rather than technical implementation requirements. A Budget Plan is an important project-governance artifact but isn't one of the two requirements-definition documents being tested.
In a Public Sector project, these artifacts are particularly important because requirements commonly involve statutory rules, eligibility criteria, licensing processes, data governance, integrations, and auditable approval workflows that must be defined precisely before implementation.
Study Guide Reference: Agentforce Public Sector Implementation Strategies and Best Practices - discovery; requirements gathering; user stories; functional requirements specifications; implementation documentation.
質問 # 78
A Public Sector Organization (PSO) has installed Grants Management and would like to ensure that users cannot self-register on the Experience Cloud Site, as the PSO would like to register users for now manually. What configuration should the Technical Consultant perform to meet this requirement?
正解：A
解説：
Update the appropriate Contact page layouts and add the 'Enable Customer User' action. This selection keeps the implementation declarative and within the intended Public Sector operating model.
The Core Concept Explained: Experience Cloud design is driven by persona, authentication, scale, and sharing. The wrong template or license can create unnecessary cost, weak security, or excessive customization.
Step-by-Step Technical Analysis: Begin with the external persona, authentication requirement, and transaction volume. Select the Experience Cloud license or template that matches that access pattern, then configure sharing sets, external OWD, site visibility, and page access. Finish by testing the experience as anonymous, authenticated, and internal users. Disable or avoid self-registration and add the Enable Customer User action to the appropriate Contact page layouts.
Why the Incorrect Options Are Wrong: A does not meet the implementation-quality bar for security, scale, auditability, or maintainability in this scenario. B depends on manual adoption instead of codifying the process into auditable, repeatable Salesforce configuration. D does not meet the implementation-quality bar for security, scale, auditability, or maintainability in this scenario.
質問 # 79
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